Sealand recruits 01 Commercial Feedering Specialist
EgyptCairoLocalCustomer ServiceLast application date: 15/1/2021
Sealand is looking for an enthusiastic and dedicated Commercial Feedering specialist to join the dynamic team in Cairo.
We offerGlobal opportunities. When you join Sealand Med & Europe; you will find that the world is your workplace. You will work in a culturally diverse, stimulating environment, surrounded by new ideas.In this position you will have the opportunity to acquire skills and knowledge in the following areas:• Exposure to multinational environment/culture• Customer Service & Sales related systems.• Operational awareness across SEM region.• Room for growth and development.• Enhancing personal skills.• Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers’ expectations.• Teamwork, cross-functional management, & cross-cultural management.
Key responsibilities• Communications with customer being the front line of the commercial feedering customers.• Act as first point of contact for the customers assigned to you and to be fully responsible for their satisfaction.• Offer excel level of service to the customers with the aim of achieving long term business retention.• Proactive notify customers if there are action(s) required to get the containers ready for load and inform them in case change of loading vessels, voyages & dates.• Attend to and communicate effectively on requirements and policies and thereby coordinate with all the relevant parties to ensure a smooth booking, documentation and invoices.• Proactively solve & prevent any issues may affect service delivery.• Execute assigned tasks and all other necessary systems update correctly and timely.• Understand and be familiar with local objective and KPIs and act in line with set targets.• Monitor agreed service levels and identify root cause when targets are not met.• Ensure to provide timely response of mail queries from all internal & external stakeholders/customers.• Be prepared to assist and/or perform tasks/work other than described in this job description•To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
We are looking for• Well organized, efficient and effective• Able to work under pressure• Actively seek for continuous improvement• Positive mind set• Problem solving, analytical mindset.• Logistics & Services Experience is Mandatory.• Strong process-oriented approach to work and excellent attention to detail.• Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision• Excellent Written and Verbal skills with people at all levels across the organisation in English.POSTULER