Orange recrute 01 Supervisor, Service Desk Team
Supervisor, Service Desk Team
Ref : CEGY589 | 01 avr. 2021
Date limite de candidature : 31 mai 2021
Orange Egypt – Smart Village – EgypteLeaflet
Votre rôleEffectively leading, developing, and training the service desk team.Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.Conducting and sharing results from service and operation performance reviews.Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.Coordinating with all relevant stakeholders, including the support team, customers, and other teams that are involved in service desk operations.
Votre profilEducation:Bachelor degree in Telecommunication and Electronics Engineering or Computer Science
Experience:8 years of experience in applications supportITIL Expert2 years of leading / managing a technical team
CompétencesThe ability to coach and develop the team.A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.Knowledge and understanding of best practices for service management.Strong communication skills, including the ability to be influential and persuasive with stakeholders.An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.An ability to think critically about systems and to make adjustments consistently as needed.
Responsible on the daily operations of the service desk, leading the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.