Orange recrute 01 Superviseur Pilotage d’affaires clients
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Antananarivo, Madagascar
Informatiques, Télécommunications
Superviseur Pilotage d’affaires clients
Ref : 566605 | 10 déc. 2021
Date limite de candidature : 10 mars 2022
Antananarivo,Madagascar;La Tou
Votre rôleKnowledge Management (Capitalisation sur les bonnes pratiques)
Training & Development (Assurer la Formation des effectifs RAC)
Resource Management (Gestion des ressources – recrutement, gestion du turn over , évaluations … )
Matrix Management (Management matriciel en relation avec les donneurs d’ordre)
Business Performance (Performance Business – satisfaction Client par exemple, … )
Productivity & Efficiency (Assurer l’Efficacité de la production)
Managing & Communicating Change (Conduite de changement au niveau des actions day to day en fonctin des évolutions des besoins Clients )
Continual Improvement – Progression continue basée sur la capitalisation des meilleurs pratiques
Performance Management – Gestion de la performance des effectifs
Process Compliance & Adherence (Respect des process et des procédures)
Escalation Management (Gestion des escalades )
Votre profil Behavioral skills1 agility – advanced2 flexibility – advanced3 innovation – advanced4 results driven – advanced5 communication – advanced6 prioritization and balance – advanced
Professional skills1 global effectiveness – advanced2 customer service orientation – advanced3 operational and financial excellence – advanced4 knowledge and development – advanced5 teamworking and networking – advanced6 leadership and matrix management – advanced7 employee development and performance management – advanced8 delegation and empowerment – advanced9 negotiation, presentation, and organization – advanced
Le plus de l’offreEducation, qualifications, and certifications:
Degree/Equivalent in telecommunications field, preferred
Experience:
Customer Service and Telecommunications experience, highly desirable
3-5 years experience in the specified local telecommunications area
EntitéCustomer Services & Operations
ContratCDI
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