Orange recrute 01 Sr Supervisor, Solutions Provisioning
orange
Giza, Egypte
Sr Supervisor, Solutions Provisioning
Ref : L9R485V6 | 05 Mar 2023
Date limite de candidature : 05 Jun 2023
Giza Egypt – Egypte
1. Purpose of the job
Responsible for the overall technical part for Enterprise & SMEs projects during implementation phase in order to achieve team productivity targets.
Responsible to deliver multiple services (as: data, internet, link2work, IPCC, VOIP…) over different medias type (as: local loops, Fibers, 3G, Wi-Max, Microwave) by configuring both core side (as: ISAMs, Juniper series, Cisco series, core switches) & customer side (as: modems, Cisco/Juniper series, IP phone) to fulfill corporate customers needs and to meet the required service level.
2. Duties and Responsibility – Operational Tasks (for non-management positions):
Act as an escalation point for Solution Provisioning Team Leaders during delivery cycle to provide a solution for complex technical problems
Participate with Project Managers to overcome any technical obstacles for critical or strategic projects
Escalate any critical problems during delivery cycle to the Enterprise Service Delivery Manager to recommend corrective actions
Participate in launching new services/products for Enterprise or SMEs, till sign-off the business document
Participate with Planning team to evaluate & accept any new HW or complex technical solutions
Allocate the qualified engineers for each projects, to get optimal productivity level
Monitoring & evaluate team performance and quality to ensure efficient end-to-end service delivery
Audit & analysis monthly team performance to improve team skills & to be used in their KPIs
Conduct periodic training and awareness sessions to share knowledge across the team
Apply & maintain internal WFs & Quality Control system to ensure high accuracy level
Handle other teams complaints in an efficient manner
3. Job Specifications
Education (BSC in in communication engineering, computer engineering)
Experience (6-7years of experience)
Skills (Very Good written & spoken English, Good Communication, negotiation and problem solving and leadership skills, CCIP, CCNP OR JNCIS , JNCIP (CCSP , CCVP are Plus)
Contrat
CDIPOSTULER