Orange recrute 01 Senior Technical Support Engineer

Senior Technical Support Engineer

Ref : 568084 | 19 Jul 2022

Date limite de candidature : 17 Oct 2022

CityStars, Cairo, Égypte – Egypte

Votre rôle

Act as the point of reference and mentor for the team –

Share experience and knowledge within the team –

Provide day-to-day guidance and coaching –

Guide the newcomers through their induction phase –

Technical knowledge and overall skills enhancement –

Create, validate and update technical documents and knowledge documents–

Responsible for training delivery program (customer, technical, process) –

Responsible for new customers’ and offers handover to operation –

Responsible for overall team improvements, including customer support and autonomy improvement

Votre profil

Excellent communication,

Interpersonal, organizational and presentation skills –

Fluent in English (French is a plus) –

Good consulting and problem solving skills –

Able to work efficiently and independently to meet deadlines –

Able to understand complex customer infrastructure and good understanding of services offered

.Ability to work under pressure and deal with multiple tasks –

Solid knowledge on the Orange technologies and offers (certificates are a plus).

Le plus de l’offre

¿ EDUCATIONAL BACKGROUND –

Bachelor Degree in telecommunication engineering or computer science

¿ Professional Experience –

Minimum of 1 year related work experience in customer technical support or similar organizations

Entité

Customer Services & Operations

Contrat

CDIPOSTULER