Orange recrute 01 Senior Technical Support Engineer

Orange recrute 01 Senior Technical Support Engineer

orange

Cairo, Egypte

Senior Technical Support Engineer

Ref : 568084 | 19 Jul 2022

Date limite de candidature : 17 Oct 2022

CityStars, Cairo, Égypte – Egypte

Votre rôle

Act as the point of reference and mentor for the team –

 Share experience and knowledge within the team –

 Provide day-to-day guidance and coaching –

 Guide the newcomers through their induction phase –

 Technical knowledge and overall skills enhancement –

 Create, validate and update technical documents and knowledge documents–

 Responsible for training delivery program (customer, technical, process) –

 Responsible for new customers’ and offers handover to operation –

 Responsible for overall team improvements, including customer support and autonomy improvement

Votre profil

Excellent communication,

 Interpersonal, organizational and presentation skills –

 Fluent in English (French is a plus) –

 Good consulting and problem solving skills –

 Able to work efficiently and independently to meet deadlines –

 Able to understand complex customer infrastructure and good understanding of services offered

.Ability to work under pressure and deal with multiple tasks –

 Solid knowledge on the Orange technologies and offers (certificates are a plus).

Le plus de l’offre

¿ EDUCATIONAL BACKGROUND –

 Bachelor Degree in telecommunication engineering or computer science

¿ Professional Experience –

 Minimum of 1 year related work experience in customer technical support or similar organizations

Entité

Customer Services & Operations

Contrat

CDIPOSTULER