Orange recrute 01 Network Expert
orange
Cairo, Égypte
Informatiques, Télécommunications
Network ExpertRef : 556157 | 26 juin 2020
Date limite de candidature : 02 juil. 2020
CityStars, Cairo, Égypte – EgyptLeaflet
Votre rôleProvide level 3 support activities for a large customer
• Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution• Owns the complex incidents and act as Level 2 escalation for technical issues• Diagnose fault-related cases by effectively utilizing software diagnostics and other
Network/product utility programs• Provide updates as needed to the customer in order to meet performance objectives• Comply with all the special process and procedures agreed with the account teams and customers• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process• Perform technical escalations in line with company procedure• Document all troubleshooting and case management actions via the electronic case management
System• Ability to build relationships with peer and management levels both with clients and
The company management• Determination to process tasks according to predefined processes is essential.• Provide technical training to the team members when required.
Votre profil•Minimum 3 year hands on experience in operational networks
• Excellent network troubleshooting skills in the following :VPN Architecture: MPLSNetwork devices: Cisco (Routers, switches, WAAS, AP,WCS, and IP telephony )routing protocols (EIGRP, OSPF, EIGRP and BGP).Intensive Knowledge of QoStunneling protocols; IPSECDSL servicesIP TelephonyVoice over IP knowledgeMust Have CCNA CertificationNice to Have CCNP or CCIPKnowledge with Riverbeds & Cisco wireless Access Points
• Personal skillsQuickly acquires and applies new knowledge when needed.Demonstrates cooperation and teamwork.Problem Ownership until resolution.Prioritization and balance in tense situations and work activity in multitask situations.Service oriented, customer focused, and have the ability to resolve complex problems through a calculated and methodical approach.Good interpersonal skillsGood time management, organizational and communication skills.Ability to coach and mentor peers and subordinates.Ability to lead and provide direction in resolving business critical problems at the highest organizational level.Proactive, self-motivated and determined attitudeFlexibility in terms of working hours.Fluent English is a MUST
Le plus de l’offreShift work may be required
EntitéCustomer Services & Operations
ContratRegularPOSTULER