Orange recrute 01 Manager, Functional Capabilities & Digital Learning

Manager, Functional Capabilities & Digital Learning

Ref : CEGY106656 | 04 nov. 2021

Date limite de candidature : 31 déc. 2021

Orange Egypt – Smart Village – Egypte

Votre rôle

Managing the functional capabilities team responsible for the training activities within Orange Egypt.

Votre profil

Education

Bachelor’s degree in Telecom, communications engineering or Business Informatics

Certificate  in HR or training is preferred, or previous Training.

Experience

Minimum 8 years of experience, 5 of which in a similar field in a corporate environment.

Good knowledge of training providers in Egypt and the Middle East.

Good knowledge of learning and Development tools and processes

Strong knowledge of all technical operations within a telecom operator (Mobile Networks, GSM,LTE, VoIP,IT)

Compétences

Fluent English both spoken and written.

Excellent computer working skills.

Good internet searching and presentation skills.

Flexible and able to learn and apply new knowledge.

Result oriented with an ability to meet tight deadlines.

Very strong communication skills and able to work within a team.

Planning and organizing skills.

Customer and quality oriented.

Creative thinking and analytical skills.

Strong strategic orientation

Excellent Leadership and coaching skills

Entité

Human Resources & Corporate Support

Manage training academies and plans for all departments. This includes running training needs analysis, reviewing and updating academies’ design, selecting and managing suppliers, setting plans and schedules and evaluating and reporting results.

Manage and monitor customer interface induction plans.

Manage products, services and systems? training and avail the required resources.

Determine core competencies/skills that are needed for certain job profiles and design learning tracks for them that would enable them to do their job at best.

Define the different learning tools that could be used within each learning track.

Work with vendors to offer courses or solutions based upon the needs identified.

Work closely with HRBPs to review needs and get feedback on delivered programs for enhancement.

Develop an Intranet page with the needed information on the different offerings / programs / academies (like resources, guidelines and policies, concept document, albums, forums, worldwide conferences and seminars).

Track the training budget for the concerned departments and monitor training expenditures.

Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.

Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.

Issue progress reports to management.

Find creative solutions, cost efficient solutions (when needed) that would sustain and retain the knowledge or skills transferred.

Manage COPC certification from the training perspective and regular processes/inspections of maintaining standards and ensure all processes and interrelations with other parties are aligned to ensure compliance to the COPC certification requirements

Manage the development of the e-quizzes for the different channels as per the annual plan. Analyze and act upon results to address the knowledge and skill gaps.

Provide required coaching, support and development for direct repartee’s and conduct regular performance and competency evaluation while delivering constant constructive feedback for higher achievements and further development.

Manage Orange Egypt’s E-learning platform as well as all digital learning operations within the organization.

Contrat

CDI