Orange recrute 01 Customer Tech Support Expert

Orange recrute 01 Customer Tech Support Expert

orange

Cairo, Egypte

Customer Tech Support Expert

Ref :576518 | 21 sept. 2023

Date limite de candidature : 20 déc. 2023

CityStars, Cairo, Égypte – Egypte

Votre rôle

¦ Provide a professional first technical point of contact for the customer

¦ Acts as technical escalation level within the team.

¦ Acts as Knowledge management keeper.

¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.

¦ Provide updates as needed to the customer in order to meet performance objectives.

¦ Perform technical escalations in line with company procedure.

¦ Liaise and refer issues to correct/relevant entities internally and externally..

¦ Undertake any other reasonable task as assigned.

¦ Ability to build relationships with peer and management levels both with clients and the company management

¦ Proactive, self-motivated and determined attitude.

Votre profil

CCNP level – certified

2+ years of experience

Strong Networks Routing and Switching knowledge, skills, troubleshooting and configuration

Very strong SDWAN knowledge, skills, troubleshooting and configuration.  Including service design (Gateways, Vmanage, Vsmart, vEdge, capabilities, models, etc..)

Z-scaler (DBO+LBO) tunnel (IPSEC+GRE) connectivity + interconnectivity with Security

Le plus de l’offre

Plus:

Security knowledge and skills:-

SSL

Z-scaler Security

Contrat

CDIPOSTULER