Orange recrute 01 Customer Tech Support Expert
Orange recrute 01 Customer Tech Support Expert orange Cairo, Egypte Customer Tech Support Expert Ref :576518 | 21 sept. 2023 Date limite de candidature : 20 déc. 2023 CityStars, Cairo, Égypte – Egypte Votre rôle ¦ Provide a professional first technical point of contact for the customer ¦ Acts as technical escalation l…
orange
Cairo, Egypte
Customer Tech Support Expert
Ref :576518 | 21 sept. 2023
Date limite de candidature : 20 déc. 2023
CityStars, Cairo, Égypte – Egypte
Votre rôle
¦ Provide a professional first technical point of contact for the customer
¦ Acts as technical escalation level within the team.
¦ Acts as Knowledge management keeper.
¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.
¦ Provide updates as needed to the customer in order to meet performance objectives.
¦ Perform technical escalations in line with company procedure.
¦ Liaise and refer issues to correct/relevant entities internally and externally..
¦ Undertake any other reasonable task as assigned.
¦ Ability to build relationships with peer and management levels both with clients and the company management
¦ Proactive, self-motivated and determined attitude.
Votre profil
CCNP level – certified
2+ years of experience
Strong Networks Routing and Switching knowledge, skills, troubleshooting and configuration
Very strong SDWAN knowledge, skills, troubleshooting and configuration. Including service design (Gateways, Vmanage, Vsmart, vEdge, capabilities, models, etc..)
Z-scaler (DBO+LBO) tunnel (IPSEC+GRE) connectivity + interconnectivity with Security
Le plus de l’offre
Plus:
Security knowledge and skills:-
SSL
Z-scaler Security
Contrat
CDIPOSTULER
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