Orange recrute 01 Customer Tech Support Expert
orange
Cairo, Egypte
Customer Tech Support Expert
Ref :574971 | 21 juil. 2023
Date limite de candidature : 19 oct. 2023
CityStars, Cairo, Égypte – Egypte
Votre rôle
Job Purpose:
The Customer Tech Support Expert is responsible for technical and overall skills enhancement of the team.
Owns the technical incident resolution and change implementation withing the team, works closely with stakeholders on enhancement of the technical delivery provided by the team.
Key Activities & Deliverables:
Acts as technical escalation level within the team
Create, validate, and update technical documents and knowledge documents
Technical knowledge and overall skills enhancement
Coordinate with Run L2 Team for any performed or proposed changes to the service
Align with Build Team on Design Changes, upgrades, and bug fixes
Work closely with the Customer Service Desk & Support teams management for business and support related enhancements
Own Complex and Major Incidents Technical Resolution part for Incident Management
Work on complex changes and technical enhancement for Change Management
Votre profil
Education and Experience:
Bachelor’s degree in Engineering or equivalent experience
1-3 years’ Customer Service Experience with Technical Background
Certificate is a plus: Linux – Admin1, CCNA, AWS – Fundamentals
Technical Knowledge
Technical experience with troubleshooting, diagnosing, and resolving problems
Networks Knowledge Experience
Windows or Linux Experience
Broad knowledge of virtual environments & Cloud Computing
(Open stack overview, Azure, AWS, etc…)
Advanced knowledge /Certificate in different technology is a plus
(Systems, applications, storage, backup, etc…)
Le plus de l’offre
Soft Skills and Abilities:
Proficient English, and French is a must
Clear Communication Skills with ability to use positive language
Strong telephone etiquette skills
Excellent customer service skills
Knowledge of common concepts, practices, & procedures for end user technical support.
Strong problem solving and research skills
Entité
Global Delivery & Operations
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
Venez vivre cette aventure avec nous !
Contrat
CDIPOSTULER