Orange recrute 01 Change & Release Manager

Orange recrute 01 Change & Release Manager


Informatiques, Télécommunications

Change & Release ManagerRef : 559189 | 04 août 2020
Date limite de candidature : 21 janv. 2021
CityStars, Cairo, Égypte – EgyptLeaflet
Votre rôleJob Purpose :Part of Multi-sourcing Service Integration MSI Center. Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end change management by coordinating with internal specialist teams. For IPVPN & Enterprise Telephony Customers implement the simple and standard changes & get the complex changes activated in agreed time as per SLA with Customer.
Key Tasks and Responsibilities :
Ø  Assess requests for change that originate from incident management, problem management, release management, or continuity management.
Ø  validate and classify the change request according to its complexity defined in the Change catalogue
Ø  Register changes as needed to handle requests for change or receives change requests from other change initiators
Ø  Determine the risk and impact for requested changes
Ø  prepare implementation plans by creating tasks
Ø  Implement simple and standard change requests for IPVPN & Enterprise Telephony
Ø  For complex changes liaise with correct entity to get the change implemented in agreed time as per SLA with Customer
Ø  Monitor the progress of changes.
Ø  Monitor and report quality of first time right, on-time change implementation
Ø  Ensure and monitor delivery of change implementation within agreed lead times
Ø  Perform the pre-checks before the change window time
Ø  Guide the field Engineer for all scheduled change activities
Ø  Perform the post-implementation review
Ø  Check with the customer that his application is running with no problems.
Ø  Send success report to all involved entities after the completing the change
Ø  Once the change process is completed, the entire process should be  documented in a database (CMDB) that all stakeholders can access
Ø  Manage Project and bulk change requests using standard process and procedures
Ø  Assess, prioritize, respond and report on time for expedite requests
Votre profilSkills / Qualifications:
Ø  Excellent Knowledge of networking technologies at layer 2 and layer 3 of the OSI Model
Ø  Understanding of networking technology LAN, WAN, UCC
Ø  Cisco Call Manager Experience
Ø  Understanding of VOIP and IPT technology
Ø  Willing to work in 24×7 environment
Ø  Good interpersonal, communication skills
Ø  Good time management, and organizational skills
Ø  Ability to work under pressure to deal with multiple tasks
Ø  Customer Oriented Attitude
Ø  Ability to work under pressure and multitasking
Ø  Proactive and self-motivated
Ø  Good analytical and problem solving skills
Ø  Team Spirit
Ø  Fluent in both spoken and written English
Educational background:
Ø  Degree in telecommunication and/or computer sciences engineering field
Ø  CCNA is a must
Ø  CCNA Voice or CIPT certified person is preferable
Ø  ITIL Foundation Knowledge
Ø  ITIL Foundation Certified is preferred
Professional Experience:
Ø  1-3 years’ experience in telecommunications field
Ø  1-2 year of – Experience in networking operational environment (IPT/VOIP/IP)
Ø  1-3 years’ experience in a customer oriented position
Le plus de l’offre
EntitéCustomer Services & Operations

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