Orange recruits 01 Sr Solution Architect

orange

Cairo, Egypte

Informatiques, Télécommunications

Sr Solution Architect
Ref : 564819 | 14 févr. 2022
Date limite de candidature : 15 mai 2022
CityStars, Cairo, Égypte – Egypte
Votre rôleFrom: Egypt HR
There is an opportunity for a Technical & Solution Architect, job Job code 13477 and Job role: NICN02 which are open for internal candidates. Please read through the details below:
Missions:
OGSB/ EIC/ Customised and Innovative Solution (CiS) is looking for a senior professional to embody the role of Global Technical and Solution Architect. The ideal candidate should present a strong set of technical skills around voice and collaborative solutions, especially concerning Business Talk and contact Center expertise solutions (Genesys, NiceInContact, Webex Contact Center) and a proven experience in Technical and project management, being at ease with International company environments.
Responsible, as a pre-sales actor within OGSB, to provide solution design expertise support to global pre-sales teams, for customized and innovative solutions (non-standard) covering EIC Domain.
Minimizing response times and ensuring the quality of a solution in support of sales. Solutions are expected to be cost effective from both the customer and Orange Business Services perspective, while meeting and exceeding customer requirements.
Provide a High-Level-Design describing how the solution can be built, and ensuring it’s interworking with existing technologies or other service blocks from other Bus,
Accountable & responsible for the validation, at technology & product levels, of the customized & innovative design in pre-sales in line with BU marketing strategy
Responsible to deliver through ESCORT workflows and SAM process a viable solution design to customer needs
After contract win, ensure the handover from Pre-Sales to Post-Sales and be available as the department delegate on the customer project.
Ensure capitalization of repetitive proposed solutions to expand presales community capabilities and support Product Management in services definitions and evolutions.
Work with Orange Contact Center transversal actors for knowledge and capitalisation
Key tasks and responsibilities:
Be a major contributor to the international bid process providing detail input to the go / no go decision
Engage with Marketing and Business Development when appropriate to review strategy and solution positioning on Collaborative innovative solutions
Contribute to the SAM Qualification Office for quick and efficient resources assignment
Ensure end-to-end feasibility relative to technical architecture, compatibility with Orange operational infrastructure process and IT&S tools.
Coordinate actions internally and externally to ensure all the solution components are implementable and operable from engineering, delivery, operations, and IT and process standpoints
Participate and provide formal CiS sign off at Solution Reviews
Maintain a high degree of technical knowledge of all Orange Business Services products, services and solutions sets, especially on innovative solutions
Identify reusable solutions and ensure capitalization of repetitive proposed solutions to expand presales autonomy and support Product Management – The transition from Pre-Sales to Post-Sales
After the bid is signed, ensuring a smooth transition of commitment and deliverables from Pre-Sales to Post-Sales and support pre-sales worldwide communities through active contribution in forums and dedicated Plazza spaces (CiS Online…)
Votre profilSkills and Qualifications:
Minimum of 10 years in telecommunications industry
Experience in sales support and design of telecommunications
Good overall knowledge on Unified Communications services, Contact Center solutions and security
Educational background:
Master Degree in engineering or telecommunications science or equivalent and minimum of 10 years’ experience in telecommunications industry
Very good knowledge of the ITIL model, Project Management
English fluent (spoken, written) , French ( Plus )
Professional Experience:
Knowledge on OBS solutions, organization, tools and processes
Creative and innovative
Strong Customer satisfaction Focus with good people networking and presentation skills.
Experience in working with Sales, Product Managers or Factories (Engineering, Operations, Affiliates)
Be Agile
International experience and ability to work in a multi-cultural environment
Autonomous and agile in unknown environments
Objective and result driven
Strong Synthetic skill
Leadership and matrix management
Influence, negotiation and persuasion
Le plus de l’offreSkills and Qualifications:
Minimum of 10 years in telecommunications industry
Experience in sales support and design of telecommunications
Good overall knowledge on Unified Communications services, Contact Center solutions and security
Educational background:
Master Degree in engineering or telecommunications science or equivalent and minimum of 10 years’ experience in telecommunications industry
Very good knowledge of the ITIL model, Project Management
English fluent (spoken, written) , French ( Plus )
Professional Experience:
Knowledge on OBS solutions, organization, tools and processes
Creative and innovative
Strong Customer satisfaction Focus with good people networking and presentation skills.
Experience in working with Sales, Product Managers or Factories (Engineering, Operations, Affiliates)
Be Agile
International experience and ability to work in a multi-cultural environment
Autonomous and agile in unknown environments
Objective and result driven
Strong Synthetic skill
Leadership and matrix management
Influence, negotiation and persuasion
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