Orange recruits 01 Network Support Expert
Network Support Expert
Ref : 569418 | 01 mai 2022
Date limite de candidature : 31 oct. 2022
CityStars, Cairo, Égypte – Egypte
Votre rôleKey Tasks and Responsibilities:
Provide level 3 network support, to all network related incidents (SDWAN, WAN, LAN, WLAN, etc.) to global incident management teams.Responsible for all operational faults/crisis for all customers supported by OBS, acting as highest operational technical escalation levelResponsible for fault isolation and providing proper resolutionAct as service matter expert for all new technologies & be SPOC for their support related issue, knowledge road map during his shift.Provide professional technical support and troubleshooting for all issues escalated from the service desk & incident management teams.Provide proper resolution in complex customer issues; diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.Provide status updates to the service desk & incident management teams to Inform customer on technical progression, if required.Ensure service level agreement “SLA” is met during incidents handling.Act as the Global expert team in some required network services, i.e ISDN, Legacy products, etc.Responsible for the verification and/or recommendation of the correct and appropriate hardware/software customer configuration of equipment toward resolution of customer faults.Able to work closely with field engineers, Vendors and Service Providers to adequately test and resolve hardware/software issues.Resolve customer configuration problems, identify product malfunctions, and simulate communication problems in lab environment for problem resolution.Document all troubleshooting and case management actions via OBS ticketing system. Technical guidance, job coaching and support to the service desk & incident management dept. through training sessions if required.Designing & providing technical input to the Company’s technical & procedures knowledge base following the ITIL standards.
Within Orange Business Services:
Service Desk & Incident managers.Backbone Support entitiesChange Management Service ManagementOutside Orange Business Services:
Cisco Technical SupportInfovistaCustomer Service Management All service providers all over the world
Votre profilSkills / Qualifications:
Cisco Routing & switching expertise essential, voice/IPT, IPSec, DSL, OSPF, EIGRP, BGP4, RIPV2, MPLS VPN, Dial Solutions, QoS.IPSEC & GRE tunneling protocols.Deep knowledge of various Cisco WLAN deployment/solutionsSolid hands-on experience on WLANGood understanding AirOS/IOS-XE Wireless LAN ControllersSolid knowledge for SDWAN (viptela solution)Good knowledge for QoSGood time management, and organizational skillsGood interpersonal and communication skillsProactive, self-motivated, and determined attitudeProblem solving skillsGood negotiation skillsCustomer Oriented AttitudeAbility to work on out of business hours, based on customer requestsFluent in both spoken and written EnglishTeam SpiritCAN-DO attitude Educational background:
Bachelor’s degree in telecommunications fieldCCNP certified is a mustSDWAN and WLAN knowledge is mandatoryCCIE knowledge is big plus
3 to 5 years’ experience in a telecommunication service provider environment
Le plus de l’offreWe invest on You by providing the ability to learn new technologies & being trained on them , we encourage you to get latest needed certifications or training and set a progress plan for your knowledge development and we provide continues guidance and follow up to help you to engage more skills during the time being one of NSE team members.
EntitéCustomer Services & Operations