Orange recruits 01 Extended Local Delivery Manager
Extended Local Delivery Manager
Ref : 566725 | 27 déc. 2021
Date limite de candidature : 27 mars 2022
CityStars, Cairo, Égypte – Egypte
Votre rôleJob Description:
Accountable for end to end management of all customer network orders/projects terminating in European countries ( UK, Ireland, BENELUX & NORDICS) starting the receipt of valid service requests from sales to handover or billing.
Coordinating provisioning for Network projects, assessing service orders and developing Implementation schedules to optimize resources and components scheduling.
Performing order Validation of assigned orders for administrative completeness and technical consistency including pre-qualification / eligibility..
Validating service orders with Customer’s Local contact via official E-mails or phone calls..
Placing, tracking/ monitoring line orders with relevant local carriers and equipment (router, modem, cards, etc.) with third party vendors until full delivery of ordered services.
Performing proactive order management to ensure the requested customer target delivery dates are met .
Proactively escalating and expediting activities throughout the order life cycle to prevent/ minimize delays in meeting customer committed delivery dates for service.
Monitoring provisioning databases to ensure maintenance of accurate and updated progress information by provisioning entities.
Providing consolidated status and progress reports on all orders to the customer and internal implementation teams.
Confirming customer’s acceptance of service on OBS tools.
Votre profilJob Requirements:
Understanding of Network technologies/services (SDWAN , VMS high speed internet , DSL..) to plan for solution implementation .
Project Management skills including:
Organizational and planning skills.
Leadership and accountability for the orders end to end.
Excellent communication and negotiation skills internally with Orange teams (implementation, project management, supply chain, sourcing, field services, carrier vendor management,….) and externally with customers and carriers
Time management skills & prioritization of actions
Proactivity and thinking out of the box of different ways of working to speed up delivery and enhance the overall customer experience
French & German speakers are a big plus
Le plus de l’offreFrench & German speakers are a big plus
EntitéCustomer Services & Operations