Orange recruits 01 Cusomer Tech Support Expert

Orange recruits 01 Cusomer Tech Support Expert

orange

Cairo, Égypte

Informatiques, Télécommunications

Cusomer Tech Support Expert
Ref : 558079 | 10 août 2020
Date limite de candidature : 08 nov. 2020
CityStars, Cairo, Égypte – EgyptLeaflet
Votre rôle¦ Provide a professional first technical point of contact for the customer¦ Acts as technical escalation level within the team.¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.¦ Provide updates as needed to the customer in order to meet performance objectives.¦ Perform technical escalations in line with company procedure.¦ Liaise and refer issues to correct/relevant entities internally and externally..¦ Undertake any other reasonable task as assigned.¦ Ability to build relationships with peer and management levels both with clients and the company management¦ Proactive, self-motivated and determined attitude.
Votre profil¦ Engineering degree (B.Sc.) with 2-4 years relevant technical experience.¦ Valid cisco (CCNA & CCNP) certificates is mandatory.¦ SD-WAN knowledge.¦ Very good analytical skills.¦ Excellent customer skills as well as interpersonal and communication skills¦ Good time management, and organizational skills.¦ Ability to work under pressure and deal with multiple tasks.¦ Proficient in English
Le plus de l’offre
EntitéCustomer Services & Operations
ContratRegularPOSTULER