Orange recruits 01 Billing Specialist SCF
orange
Antananarivo, Madagascar
Informatiques, Télécommunications
Billing Specialist SCF
Ref : 569130 | 23 May 2022
Date limite de candidature : 21 Aug 2022
Antananarivo,Madagascar;La Tou
Votre rôleThe SCF (Service Client Facturation) team has for main mission to support our customers regarding invoices of all their projects, products and services on different domain: Fixe lines, Data, Internet and Mobiles.
You will work in close collaboration with all the actors of the customer journey: Pre-sales, Sales and Delivery and contribute to the satisfaction of our customers by establishing a quality relationship during personalized telephone meetings by answering the various billing questions raised by the customer.
Main roles :
You will mainly support B2B customers as well as customers who have contracted single site offers (BIV, BIO, Teaming, BI Solutions)You will update the applications in the domain and ensure the consistency of the customer’s billing structure with respect to its needs and the constraints related to the offers held by the latterYou take over from the sales in resolving non-conformities between the invoice and the purchase order by being responsible for processing the request from start to finish.You will manage billing errors, initiate adjustments, and proceed with reimbursements, if necessaryYou will accompany customers in their digital transformation by offering them innovative products and services related to invoicing and available on the Business Customer AreaYou ensure the treatment of complex cases, at the request of your manager.You propose improvements on the evolution of the methods and processes of the invoicing domain
Votre profilCompetencies :
Fluent in both French and English (oral and written).Excellent customer-oriented skills and good interpersonal skills.Time management, organizational and communication skills.Proactive, self-motivated, and determined.Friendly, dynamic, team player and ease of adaptationComputer literate (Microsoft Office)You are rigorous, curious and you like to search, understand.
Le plus de l’offre
Qualifications :
Diploma or degree in related field.Any addition qualifications in accounting will be favorable
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