Orange Egypt recruits 01 Supervisor, Fixed Network Operations

Orange Egypt recruits 01 Supervisor, Fixed Network Operations


ref : CEGY259 | 10 mars 2019

date limite de candidature : 09 avr. 2019

Orange Telecom Egypt, Smart Village – Egypte

votre rôle

  • Handle global complains from other teams in order to solve customers’ problems.
  • Respond appropriately to crisis intervention in order to restore service as quickly as possible.
  • Perform second level troubleshooting in case of complex network problems.
  • Perform the 3rd level of escalation for ADSL and the leased line customers’ related problems in order to solve their problems.
  • Have Full responsibility of Orange-Fixed Internet gateway and all related issues (Traffic engineering for international and Caching traffic).
  • Escalate the network problems to the upper management.
  • Follow up on repeated network incident cases with the responsible handler team to prevent incident repetition and solve the problem totally.
  • Check configuration after any operation/maintenance in order to make sure that the old/unwanted configuration was removed to prevent any conflict that may happen.
  • Design and Maintain the troubleshooting workflows in order to ensure better and faster network problems solving actions.
  • Handle the enhancement projects in order to facilitate the support cycle & improving the team quality.
  • Provide new tools in order to improve the working efficiency and environment.
  • Analyze planned International Maintenances with its corresponding impacts and escalate it to management to proposed solutions.
  • Responsible for the delivery of new projects, new network models or new technologies applied in the network to the team after attending the needed sessions by Engineering teams.
  • Draw and Update the POPs (Point Of Present) Visio drawing in order to speed and facilitate the network troubleshooting.

votre profil

  • Bachelor degree in Communication Engineering.
  • CCNA ,CCNP Route , and JNCIA certifications are required.
  • Minimum 4 years of experience, 2 of which in a relevant role (updated as per the company’s recruitment policy)
  • Very good knowledge/practical experience of Protocols such as OSPF,BGP, and MPLS
  • Practical experience in Cisco or Juniper routers and switches configuration
  • Good understanding of QOS best practices.


  • Very good English both spoken & written.
  • Very good communication skills.
  • Problem solving skills.
  • Able to handle work under pressure.
  • Analytical thinking and problem determination capabilities.






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