Médecins du Monde recruits 01 MHPSS Coordinator (m/w/x)

Médecins du Monde recruits 01 MHPSS Coordinator (m/w/x) – Croatia


Médecins du Monde is an international medical development NGO and part of an international network. We provide medical assistance to vulnerable groups in Belgium and in the rest of the world.

We aim for universal health coverage where every person has access to health care, without barriers (financial, cultural, geographical, etc.).

In Belgium and in the world, our projects are aimed at all people who do not have or no longer have access to health care. In particular, they are structured around five axes: people on the margins of society (homeless people, undocumented migrants, drug users, sex workers, etc.); children in vulnerable situations; women (accompanied in their fight for equality or against sexual violence, for example); migrants or displaced persons; and victims of crises or conflicts.

To carry out our mission, we rely on three pillars:

  • Caring:providing real access to care for populations.
  • Accompanying:more than helping, we want to change things in the long term.
  • Witness:we do not remain silent. Thanks to our experience and our presence in the field, we challenge the authorities (local, regional and (inter)national) with facts, figures and realities.

Our projects follow a set of values common to all our organization: Social Justice, Empowerment, Independence, Commitment, Balance.

After signing the Memorandum of Understanding with the Ministry of Health and Ministry of the Interior of the Republic of Croatia, the organization MDM-BELGIQUE started to provide healthcare and mental health support in both Asylum seekers facilities of the country (Zagreb and Kutina, Croatia) in August 2016. With general practitioner, nurse and interpreters, MDM-BELGIQUE’s team conducts the official initial medical screening of newly arrived asylum seekers, as well as daily health monitoring/other (urgent) medical consultations. With psychologists and psychiatrist (three times per month), MDM-BELGIQUE’s team also conducts initial mental health screening, individual psychological counselling, consultations, psychotherapy and psychiatrist consultations. To ensure provision of an all-inclusive assistance and care, MDM-BELGIQUE’s community worker and interpreters also offer information and practical support to asylum seekers in accessing their rights – mainly by accompanying patients to public health services as they are referred to specialized medical care and/or through referrals to other institutions/organisations. Additionally, since end 2019, MDM-BELGIQUE extended its activities to Roma community (in Medjimurje County).

In line with MDM mission statement and the objectives of MDM Strategy in Croatia, MHPSS Coordinator ensures MHPSS technical expertise for MDM country program and efficient and timely technical backstopping. By assisting General coordinator Croatia, MHPSS Coordinator is also supporting different activities of MDM mission in Croatia such as office’s development in the country, public relations, advocacy and fund-raising activities, etc.

MHPSS Coordinator is under direct supervision / line management of the General coordinator Croatia, and under technical supervision of Health Department based in the headquarters. MHPSS Coordinator acts as line/technical manager for the MHPSS Team (MDM Psychologists) working on Migration and Roma programmes; and as line manager for rest of the team working on Migration programme.


The MHPSS Coordinator is responsible for the technical supervision and management of all mental health and psychosocial support aspects of the mission:

  • Provision of technical support for the recruitment of MHPSS Staff and technical supervision/support to MHPSS Team
  • Direct supervision / monitoring of MHPSS activities’ implementation:
    • Individual / group mental health support (individual psychosocial support / counselling sessions)
    • PSS empowerment and psychoeducational activities
    • Referral / follow-up and case management
    • MHPSS trainings for first line workers
  • Development / enhancement / update of harmonized and context-relevant detailed curriculum for MHPSS psychoeducational group sessions (topics might include, but are not limited to: stress management, resolving conflicts, anger management, communication skills, relaxation techniques, sexual reproductive health, etc. and might be adjusted based on assessed beneficaries’ needs)
  • Ensure that the appropriate MHPSS approach in the program is aligned with the IASC MHPSS guidelines for emergencies and humanitarian settings
  • Lead the development process of referral pathways among MdM MHPSS team, other organizations, and public institutions, for beneficiaries in need of (mental health) specialized care (e.g. psychiatrist) or of protection services
  • Set-up / follow up / enhancement of MdM MHPSS case management services
  • Collaborate with other team members in the knowledge/experience sharing process on vulnerable groups’s mental health / needs / answer with local (mental) health workers
  • Develop and implement MHPSS trainings for “front-line” workers working with refugees and migrants.
  • Continuously adapt the existing MdM documents / tools used for MHPSS activities
  • Participation in the enhancement of data collection / MEAL
  • Provision of technical inputs for development of analysis on mental health state / needs of migrants and refugees, factsheets, data analisys, etc
  • Lead the capacity building process related to MHPSS for Staff and other actors
  • Participate in regional / national / local assessments, leading the technical part related to the mental health sector (access to mental healthcare, mental health and vulnerable groups, etc.)
  • Development of MHPSS related written info material (for beneficiaries, Staff, other actors, etc.) and trainings’ content
  • Develop and maintain regular relationship / exchange with national / local (mental) health authorities and institutions, and other actors
  • Lead the provision of Staff Care for MdM staff
  • Provide technical inputs regarding planning / development of future MdM’s projects / programs in Croatia related to mental health.

This list is not exhaustive, and the employee is requested to be flexible to take additional tasks related to the position as validated by General coordinator BiH, based on identified and changing needs.

The job position is based in Bihać with frequent travels within the country (mostly, but not limited to Sarajevo), and, if needed, outside the country (possibly but not limited to Brussels).

The MHPSS Coordinator must respect the MdM Code of conduct adhering to principles of confidentiality and impartiality; as well as MdM Charter of values.

Expériences / Formation

Qualifications and Experience:

  • University degree in mental health/psychology
  • At least 5 years of relevant professional experience in provision of mental health support
  • At least three years of working experience with vulnerable groups and/or migrants
  • Experience in the the field of access to healthcare / human rights / social inclusion and / or humanitarian crisis management would be a distinctive asset.

Competencies/language and other skills:

  • Excellent writing and oral skills
  • Ability to handle effectively multiple tasks without compromising quality, team spirit and positive working relationships
  • Ability to work autonomously and to work under pressure
  • Cultural, gender, religion, race, nationality and age sensitivity and adaptability
  • Fluency in written and spoken English. Knowledge of French, Arabic, Farsi and/or local languages (B/H/S) would be an asset.
  • Zero tolerance for sexual harassment
  • Experience in the usage of computers and office software packages (MS Word, Excel, etc.).
  • Driving licence “B” category is an asset



  • An enthralling job in a dynamic environment, within a team of professionals
  • Job location: Zagreb with frequent travels within the country
  • A full-time contract
  • Duration: 1 year with possibility of extension
  • Starting date: beginning of January 2022
  • No accomodation provided by the organization
  • National contract: Employment status or Local service contract

Comment postuler


Please send your application (CV and cover letter) using the appropriate form, before 02/12/2021

MdM thanks you for your interest in our organization and wishes you every success in your path.

MdM-BE reserves the right to finalize a recruitment before the closing date for receipt of applications. We respond to all candidates.

MdM-Be does not ask for any financial contribution as part of the recruitment procedure.

Médecins du Monde is committed to people with disabilities and fights against all forms of discrimination.

We inform you that the data concerning you are computerized; they will be treated confidentially.

In the context of this application, your data is kept for a period of 6 months.

Only persons authorized by our General Confidentiality Charter will be able to access your data for strictly internal purposes.

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