About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
Program / Department Summary
Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of around 500 people working in North and South Kivu, with the overall country goal to support vulnerable communities through crises, while fostering programs that build resilience and promote long-term change. Mercy Corps’ national office is in Goma with sub-field offices in North Kivu and South Kivu.
Mercy Corps DRC’s humanitarian programs aim specifically to assist populations affected by the conflict and crisis in Eastern Congo. With funding from humanitarian donors including ECHO, OFDA, DFID and UN-donors, the humanitarian portfolio continues to expand in order to provide multi-purpose cash assistance and emergency WASH to displaced and host populations. An Ebola virus outbreak has recently been confirmed in Beni area of North-Kivu province. Mercy Corps is working in close coordination with other actors and is implementing a WASH response with other partners. All Mercy Corps interventions in DRC are implemented in a conflict and gender sensitive manner.
General Position Summary
The Head of Office is the representative of Mercy Corps in Bukavu. This is an important role and the suitable candidate will demonstrate executive disposition and the personal attributes and competency that is passionately able to represent the organization and its vision. Combined with strong leadership and operational decision making, this is a management position within Mercy Corps DRC, with supervisory and managerial responsibilities. It includes responsibility for overseeing the daily operations of the Bukavu office and Sub-offices, residences and ensuring that programs received required operation support. In this role, the Head of Office will spend approximately 100 % of his or her time on Head of Office-related duties such as logistic management, procurements, security management, Sub-offices support and Bukavu residence and office management
The Head of Office is responsible for ensuring the smooth functioning of the Bukavu office, by coordinating and overseeing daily operations, monitoring and responding to the security situation, and keeping up to date with contextual developments. This includes training and supervising administrative, logistics, ICT, procurement and security staff and ensuring compliance with Mercy Corps and donor policies and procedures. S/he will ensure representation of Mercy Corps at the field level and will play a key role in security plan development, adapt and enforce Mercy Corps standard operating procedures according to Bukavu context in order to protect Mercy Corps assets and staff.
Essential Job Responsibilities
STRATEGY & VISION
INFLUENCE AND REPRESENTATION
As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Accountability to Beneficiaries
Mercy Corps team members are expected to support all efforts toward accountability, specifically
All Fleet, Assets, Stock, Procurement, HR, Security and ICT staff in Bukavu office
Reports Directly To: Operations Director
Works Directly With: Mercy Corps DRC staff. In addition to the Bukavu teams, the HoO will also work closely with the Program Manager, COP as well as with Goma-support staff, including the Operations Director, Finance Director, and Country Director.
Knowledge and Experience
The successful Head of Office will combine effective leadership of complex teams and the ability to lead by example and influence. Also s/he will be expected to have a proven ability to build internal staff capacity and competency and to provide program support services. Flexibility and creativity in planning and problem solving, ability to understand the larger picture while remaining focused on the details, proven ability to learn quickly, take initiative and be accountable for results, knowledge of security standards, precautionary measures, communication protocols and passion for professional learning and development are vital skills that we expect the Head of Office to have.
Living Conditions / Environmental Conditions
This is an unaccompanied post based in Bukavu. The position is entitled to shared staff housing in Bukavu and is not eligible for hardship. The position is eligible for R&R for 5 working days after 16 weeks of work in-country.
While conditions in the country are improving, and security is quite stable in Bukavu, there are still pockets of violence and insecurity and petty crime is on the increase. Mercy Corps’ sub-offices experience variable levels of insecurity, with the situation closely monitored by UN peacekeepers. Years of conflict and corruption have badly damaged the country’s infrastructure. Air travel is necessary to get from one end of the country to the other. There are virtually no telephone land lines in the DRC, though mobile phones and cellular service are widely available. Internet is limited, but available in all Mercy Corps offices. Travel to field sites will be required (up to 40%) where living conditions are clean and secure, but basic. There are a number of health services available with several evacuation options for serious illnesses. There’s reasonable access to most consumer goods, although they can be expensive.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
|Experience||3 to 5 years|
|Positions||Management & Administration, Other|
|Areas of activity||Other, Water sanitation & Hygiene, Food & Nutrition|
|Country||Africa, DR Congo|
|On-line application link||http://app.jobvite.com/m?3JkKOkwq|
|Advertisement expiration date||31/12/2019|