Maersk Line recruits 01 IT Support Technician

IT Support Technician

Ghana

Tema

Local IT

Last application date: 14/2/2019

Do you have what it takes to elevate a world class business organization?

Maersk Line are looking for an IT Support Technician with a passion for new technologies to support our internal customers.

The role, based in Tema, includes the support for Ghana, Benin, Togo and Nigeria.

We offer

-Play a part in major global organizational improvement project.

-Help implement global standard IT processes for service and support.

-Pro-active participation in regional Maersk IT Account Management team.

-Develop core IT skills related to global support management.

-Insight into local business practices and challenges worldwide.

Key responsibilities

-Provide onsite local IT support for incidents that are assigned to the IT Support Technicians team & ensure that T&L IT standard processes are followed for services provided.

-Be responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers).

-Support general OS/MS Office/other application running problems or corruptions.

-Support and advice the Facilities Management/Office Services in relation to offices move planning.

-Support Hardware and Software asset management as per our global processes.

-Be responsible for LAN cabling troubleshooting.

-Be part of on-call support for critical incidents or emergency situations outside of regular business hours as part of our Business Continuity Plan.

-Provide a best in class service to our business customers & identify shortfalls in service delivery to implement improvements.

-Together with the Lead IT Technician for the Region, assist with the resolution of 2nd level escalations.

-Coordinate and manage equipment through Maersk appointed list of vendors.

-Ensure a close liaison with Global Service Desk (GSC), GCC and other IT support groups.

-Provide support for other sites as required.

-Project Execution: work closely with the Project Manager to implement projects.

-Provide VIP support to selective customers as per SLA and agreement.

-Provide input on IT Forecast and budget to IT Lead.

We are looking for

-Around 2 years of IT support experience.

-ITIL knowledge (certification optional).

-Project management certification is a plus but not a must (Agile, Prince 2, PmP).

-Have worked with Service desk tools and Incident/problem/request processes.

-Familiar across multiple Windows operating systems, Hardware (servers, routers, switches).

-Basic understanding of Networking and ability to liaise with remote support teams.

-Degree or Diploma in IT would be advantageous.

-Proactive approach to problem solving.

-Extraverted/Outgoing nature.

-Ability to communicate with a wide audience, at all levels in the organization.

-Good English language written and verbal skills as a minimum.

-Passion for technology and cutting-edge solutions.

-A real desire to help people: Solution provider Not a support provider.