Maersk Line recruits 01 IT Support Technician
IT Support Technician
Ghana
Tema
Local IT
Last application date: 14/2/2019
Do you have what it takes to elevate a world class business organization?
Maersk Line are looking for an IT Support Technician with a passion for new technologies to support our internal customers.
The role, based in Tema, includes the support for Ghana, Benin, Togo and Nigeria.
We offer
-Play a part in major global organizational improvement project.
-Help implement global standard IT processes for service and support.
-Pro-active participation in regional Maersk IT Account Management team.
-Develop core IT skills related to global support management.
-Insight into local business practices and challenges worldwide.
Key responsibilities
-Provide onsite local IT support for incidents that are assigned to the IT Support Technicians team & ensure that T&L IT standard processes are followed for services provided.
-Be responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers).
-Support general OS/MS Office/other application running problems or corruptions.
-Support and advice the Facilities Management/Office Services in relation to offices move planning.
-Support Hardware and Software asset management as per our global processes.
-Be responsible for LAN cabling troubleshooting.
-Be part of on-call support for critical incidents or emergency situations outside of regular business hours as part of our Business Continuity Plan.
-Provide a best in class service to our business customers & identify shortfalls in service delivery to implement improvements.
-Together with the Lead IT Technician for the Region, assist with the resolution of 2nd level escalations.
-Coordinate and manage equipment through Maersk appointed list of vendors.
-Ensure a close liaison with Global Service Desk (GSC), GCC and other IT support groups.
-Provide support for other sites as required.
-Project Execution: work closely with the Project Manager to implement projects.
-Provide VIP support to selective customers as per SLA and agreement.
-Provide input on IT Forecast and budget to IT Lead.
We are looking for
-Around 2 years of IT support experience.
-ITIL knowledge (certification optional).
-Project management certification is a plus but not a must (Agile, Prince 2, PmP).
-Have worked with Service desk tools and Incident/problem/request processes.
-Familiar across multiple Windows operating systems, Hardware (servers, routers, switches).
-Basic understanding of Networking and ability to liaise with remote support teams.
-Degree or Diploma in IT would be advantageous.
-Proactive approach to problem solving.
-Extraverted/Outgoing nature.
-Ability to communicate with a wide audience, at all levels in the organization.
-Good English language written and verbal skills as a minimum.
-Passion for technology and cutting-edge solutions.
-A real desire to help people: Solution provider Not a support provider.