SCM Customer Care Manager

Ghana

Tema

Local

Customer Service

Last application date: 12/11/2019

Maersk Ghana is looking to hire a SCM Customer CARE Manager to join or team, He/she will be responsible to Deliver a superior Customer experience to SCM customers, proactively identify issues and mitigate them ensuring they are resolved quickly, Coach motivate and build a high performing team, Lead by example, inspire and energize their team, Closely collaborate with other teams within and across Area/DOC, actively build strong relationships with customers

We offer

• We offer you exciting opportunities to work with a variety of Supply Chain Management Customers at the mega-carrier company-Maersk.

• International and challenging working environment which enhance your capabilities

• Exposure to multinational environment/culture.

• Enhancing personal skills.

• Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers’ expectations.

• Team work, cross-functional management, & cross-cultural management.

• Successful candidate will also be exposed to new tools that enhance collaboration across the globe and an understanding of creating sustainable value for customers.

Key responsibilities

• Coaching and lead managers / team leaders

• Drive transformations and change management projects in the CSO.

• Ensuring team adheres to the standard process and customer specific IOP’s and monitors respective KPI’s.

• Support onboarding of new team members

• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires

• Help resolve all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions

• Own customer experience. Lead the team to achieve best-in-class Customer Service

We are looking for

• Minimum Bachelor’s degree in Logistics or Business-related field

• Minimum 5 years’ experience in a similar role or shipping/logistics industry broadly

• Experience in Freight Forwarding or Supply Chain Management would be an added advantage

• Supply Chain Management Business understanding

• Must have a Customer Centric and Proactive Mindset

• Fluent in English both written and verbal communication.

• MS office – especially MS Excel, Word, Outlook and PowerPoint

• Possess presentation skills (able to highlight challenges and possibilities to stakeholders proactively)

• Good in problem solving skill with an open mind to go the extra mile.

• Proven ability to manage changes and innovate

• A team player while taking responsibility for team and own performance

• An effective time manager who is able to under little or no supervision