Maersk Line recruits 01 n Customs Service Product Manager

Maersk Line

Abidjan, Côte d’Ivoire

Transports et logistique

Customs Service Product Manager

Full time

CI – Abidjan

Opportunité

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

The Area Customs Services Product Manager, located in Cote d’Ivoire, is responsible for driving the customs service delivery within the Central, West Africa area, working with commercial and operations teams to drive growth and meet customer expectations. She/he will ensure that the area sales force has up-to-date product knowledge and provide subject matter expertise into the commercial process.

Key responsibilities:

Drive Growth and support delivery of superior Customer Experience

Manage day to day customs service delivery in line with established KPI’s

Collaborate cross-functionally to deliver a superior customer experience – from tender to customer implementation

Work closely with sales to develop value proposition for new opportunities that addresses customer pain points and for specific verticals

Actively involved in selling and securing new business and customer retention.

Participate in customer QBRs

Act as the conduit between local customers and customs services execution

Commercial enablement and compliance

Develop local content for product training

Work closely with Sales and other product managers to develop integrated solutions as part of “hunting team”

Deliver Product training across functions including training for new hires and ongoing training requires to ensure up-to-date product knowledge

Ensure our delivery is in compliance with local and integral rules & regulations

Support product development and improvement

Provide Global Product and Growth Manager with input for innovation and feedback to support local product development.

Work with customer experience team to attain customer insights and build new value-add services ensuring customer needs are met in line with market maturity.

What we are looking for:

Strong knowledge of customs product/market

Collaborative mindset, creative problem solving, & analytical skills

Strong business and commercial acumen

Strong experience in working with and enabling teams across geographies

Excellent stakeholder management and communication skills

Good understanding of global supply chain and how customs services is an enabler

Experience developing and delivering training materials

Entrepreneurial mindset

Ability to translate customer needs and business opportunities into solutions

Pricing capabilities

If this sounds like an opportunity for you, kindly click on the “Apply” button above to apply.POSTULER