Maersk Line recruits 01 IT Support Technician
IT Support Technician – Egypt
Egypt
Cairo
Local
IT
Last application date: 31/3/2019
Do you have what it takes to elevate a world class business organization?
Maersk Line Egypt are looking for an IT Support Technician with a passion for new technologies to support our internal customers in Egypt.
We offer
– Play a part in major global organizational improvement project.
– Help implement global standard IT processes for service and support.
– Pro-active participation in regional Maersk IT Account Management team.
– Develop core IT skills related to global support management.
– Insight into local business practices and challenges worldwide.
– Play a part in major global organizational improvement project.
– Help implement global standard IT processes for service and support.
– Pro-active participation in regional Maersk IT Account Management team.
– Develop core IT skills related to global support management.
– Insight into local business practices and challenges worldwide.
Key responsibilities
– Provide onsite local IT support for incidents that are assigned to the IT Support Technicians team & ensure that T&L IT standard processes are followed for services provided.
– Be responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers).
– Support general OS/MS Office/other application running problems or corruptions.
– Support and advice the Facilities Management/Office Services in relation to offices move planning.
– Support Hardware and Software asset management as per our global processes.
– Be responsible for LAN cabling troubleshooting.
– Be part of on-call support for critical incidents or emergency situations outside of regular business hours as part of our Business Continuity Plan.
– Provide a best in class service to our business customers & identify shortfalls in service delivery to implement improvements.
– Together with the Lead IT Technician for the Region, assist with the resolution of 2nd level escalations.
– Coordinate and manage equipment through Maersk appointed list of vendors.
– Ensure a close liaison with Global Service Desk (GSC), GCC and other IT support groups.
– Provide remote IT support for other sites within Egypt Cluster as required .
– Project Execution: work closely with the Project Manager to implement projects.
– Provide VIP support to selective customers as per SLA and agreement.
– Provide input on IT Forecast and budget to IT Lead.
We are looking for
– 2+ years of IT support experience
– Good ITIL knowledge (certification optional)
– Project management certification is a plus but not a must (Agile, Prince2, PMP)
– Have worked with Service desk tools and Incident / problem / request processes
– Familiar across multiple Windows operating systems, Hardware (servers, routers, switches)
– Basic understanding of Networking and ability to liaise with remote support teams.
– Degree or Diploma in IT would be advantageous.
– Proactive approach to problem solving.
– Extraverted/Outgoing nature.
– Ability to communicate with a wide audience, at all levels in the organization.
– Good English language written and verbal skills as a minimum.
– Passion for technology and cutting-edge solutions.
– A real desire to help people: Solution provider Not a support provider.
– Someone who interacts with and understands business language/requirements, and able to translate into IT talk.