Maersk Line recruits 01 Inland Customer Experience Associate
Inland Customer Experience Associate
Egypt
Cairo
Local
Shipping Operations
Last application date: 15/7/2019
Inland Customer Experience Associate, with experience in logistics and customer handling who can help the company achieve its strategy in being a global integrator of container logistics
We offer
• A truly international, open and engaging working environment in a modern working location.
• Value and team-based leadership
• Improve system & process knowledge
• A wide range of international career opportunities.
• Opportunities for personal and professional growth in a dynamic environment.
Key responsibilities
• Manages the end to end shipment process in compliance with all company procedures
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
• Hunts leads and follows up on opportunities for new customers, lost or inactive accounts as well as regular accounts
• Is fully responsible for customer satisfaction and has experience with customer interaction
• Builds strong relationships with the customer; understands the customer’s business, service needs, drivers and desires
• Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams
We are looking for
• At least 2 years’ experience in logistics
• Bachelor’s or Advanced degree in logistics is an advantage
• Strong process oriented approach to work and excellent attention to detail.
• Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision
• Ability to multi-task at a high level
• Excellent Written and Verbal skills with people at all levels across the organization in English.