Maersk Line recruits 01 Dispute Associate

Dispute Associate

Egypt

Cairo

Local

Finance/Accounting

Last application date: 28/2/2019

Understands the Dispute process (log and resolve) and works with the global dispute system in coordination with front office. Perform Pre-Audit activities to prevent possible impacts on customers’ invoices.

We offer

• A truly international, open and engaging working environment in a modern working location.

• Value and team-based leadership

• Improve system & process knowledge

• A wide range of international career opportunities.

• Opportunities for personal and professional growth in a dynamic environment.

Key responsibilities

Responsible for resolving invoice disputes fast and accurately. The process includes identification of the shipment process step where the error occurred and subsequent resolution:

• Drive dispute controls (Login) in related systems and receive information from customer(s) when needed.

• Analyze disputed invoices and perform necessary corrections in case of internal errors in accordance with the standard processes.

• Communicate resolution summary/ findings to customers.

• Maintain strong relationship with Sales, Customer Service, Finance, GSC teams and other related functions.

• Able to identify root cause(s) of disputes to avoid future occurrence.

• Contributes with ideas/suggestions for overall improvement of the operations business unit

• Perform Pre-Audit activities to prevent negative impacts prior invoicing.

We are looking for

• Fresh graduate up to 3 years of experience

• Bachelor’s Degree

• MS Office knowledge

• Strong English and Arabic communication skills

• Excellent communications skills – Ensure high level of communication with key stakeholders and internal team members

• Ability to multi-task at a high level

• Able to keep oneself up-to-date and adapt with the latest changes

• An excellent team player

• Well organized, efficient and effective

• Positive mind set

• Actively seek for continuous improvement