Maersk Line recruits 01 CX Expertise Reefer – Landside Logistics Agent
Maersk Line
Cape Town, South Africa
Transports et logistique
CX Expertise Reefer – Landside Logistics Agent
MaerskCape Town, South AfricaCustomer ServiceLast application date: 31 Dec 2021
OpportunityAre you a dynamic individual dedicated to the job and loving team work?
Maersk is currently looking to hire a Customer Experience Reefer – Landside Logistics Agent to join our Team in Cape Town.
We offerA challenging and exciting job in a truly international company with good career opportunities. You will be exposed to a wide and challenging range of business issues through regular and extraordinary engagement with key stakeholders across our global teams and businesses. You will form part of a global team that are ’Trusted, Brave and Open’ about making Maersk a safe and secure company to work for with a strong customer focus. We are dedicated on developing our people and we are an equal opportunity company, irrespective of gender, age, nationality, sexual, orientation or religious beliefs.
Key responsibilities
You will be expecting to:– Liaise and prepare transport plans with suppliers- Allocate work orders and drive process efficiency ensuring that we focus on customer outcomes- Get understanding of the customers business when proposing viable solutions- Maintain On-Time Delivery as per customer requirement (internal/external customers)- Identify recurring service failures and process gaps in intermodal delivery and initiate steps to address root cause- Optimize experience by challenging business rules/limitations where possible- Evaluate cases/issues and capture voice of customer to ensure instant resolution takes place- Constant communication to address customer concerns; regular overview of accounts/corridors- Actively engage with customer experience and intermodal vendors for workable solutions and timely resolution- Own and manage the finance process and administration for all work executed
We are looking for– From 3years’ experience within the Logistics operations environment- Reefer (cold chain) experience will be an advantage- An ‘always ready attitude’, prepared to go the extra mile to deliver on what Maersk has promised to customers- Understanding of process thinking and operational processes while being result oriented- A strong sense of urgency with a cost ownership mindset will make a difference- Solid stakeholders management with a working towards solutions mindset- Proficient level in Microsoft Excel skills required- This position involves weekends and after hours during the peak of the seasonal products.
Additional InfoRef. MA-304685
For more information please contact: jonathan.dakeyo@maersk.com
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world. For more information: https://www.maersk.com
All the way.POSTULER