Maersk Line recruits 01 Customer Success Partner
Maersk Line
Cairo, Egypt
Customer Success Partner
Full time
EG – Cairo
Opportunité
Has responsibility for improving the overall customer satisfaction of Key Global clients and is a point of contact for handling customer escalations for both Customer experience and sales support activities. Drives the Performance of Origins and shares best practice for process improvements across multiple countries
Key Responsibilities:
Has overall sales responsibility for customer relationships and performance of an assigned customer portfolio for a medium impact client base in any size cluster/geographical area.
Ensures customer relationship management tools are updated on time and are of excellent quality
Builds a good understanding of target customers and their business
Provides a personalized service and builds relationships with customers
Tracks competitor information and market trends and suggests required action
Formulates and manages service contracts with Customers
Communicates service or rate changes, notable trends, policies and other relevant information to assigned accounts
Assists with processing price quotes and rate Negotiations
Ensures customer relationship management tools are updated on time and are of excellent quality
Typically supports a large impact client base in a large cluster
Owns and manages the end-to-end customer experience within the assigned scope in Ocean, in compliance with relevant company procedures. Typically handles a large number of customers or larger, more complex customers, including special needs such as booking, customs, documentation, filing, legal, dangerous or special cargo and/or lack of e-channel use. Manages accounts with large business impact, defined by volume and/or revenue contribution to the Area scorecard.
Manages end-to-end shipment processes in compliance with relevant company procedures
Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
Executes independently with limited guidance, and is capable of supervising others as relevant
Who we are looking for :
University Degree in a business, Logistics related field
Has at least three to five years of experience to fulfill the role
Logistics and Supply chain experience is a must.
Experience in account management execution
Commercial knowledge and interest
Excellent communication skills
Relationship building skills, both with customers but also internal stakeholders
High-level logistics product understanding including how it solves different customer issues
Fluent in spoken and written Arabic and English.
Informations supplémentaires
Ref. R31952
About Us Sealand – A Maersk Company is a regional container logistics company that combines passionate local teams and agile-thinking with an unrivalled global network, powered by the larger A.P. Moller – Maersk family. By combining international vision with genuine local knowledge, we move our customers’ cargo quickly and efficiently across the Americas, Asia, Europe, North Africa and the Middle East. In Sealand – A Maersk Company, we create a unique culture by empowering employees. We are trusted to make decisions and take initiatives. To continue to grow Sealand – A Maersk Company, we know that it can only be done by growing together with our customers and our employees. If you want to make a difference and your mind is set on achieving outstanding results, we promise you that being part of Sealand – A Maersk Company will feel like coming home. For more information: https://www.sealandmaersk.com
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