Egypte

Maersk Line recruits 01 Customer Service Agent

Maersk Line recruits 01 Customer Service Agent

Customer Service Agent – Ocean
Egypt
Cairo
Local
Customer Service
Last application date: 3/3/2019
We are looking for an enthusiastic “Customer Service Agent” to join Maersk Line Customer Service and lead our drive for continuous improvement. You will report to Maersk Line Export Essential/Care Customer Service Manager and be located in Cairo.
We offer you a unique opportunity to be part of Maersk Line Customer Service Team. You will be an essential part of the success of the CS team and get a high degree of personal responsibility. You will be working in a truly international environment and cooperate closely with your colleagues throughout the globe.
We offer
In this role, you will gain industry knowledge, international experience, better communication skills and techniques relevant to customer service. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to you team’s and organization’s success
Key responsibilities
•Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import/Export areas.
•Be fully responsible for customer satisfaction, own, manage all customer facing activities.
•As part of Commercial Intelligence – build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
•Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
•Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
•Work actively with other departments and Maersk offices in other regions.
•Monitor agreed service levels
We are looking for
•University degree in a related area
•Strong customer understanding
•Focus on constant improvements with a flexible mind
•Efficient, decisive, result orientated
•Strong drive to give our customers a world class service
•Excellent command of written and spoken English, native Arabic
•Excellent interpersonal and communication skills
•Understanding the needs of the business and of the customer, 2-3 years of experience in related area is a plus
•Energetic, self-motivated and dedicated
•Willingness to be a team player
•Result-oriented with strong planning and organizational skills

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