Maersk Line recruits 01 Customer Experience – L& S Delivery Coordinator

Maersk Line recruits 01 Customer Experience – L& S Delivery Coordinator

Maersk Line

Toamasina, Madagascar
Transports et logistique

Customer Experience – L& S Delivery Coordinator
MG – Toamasina
OpportunitéTo support daily execution of tasks related to Madagascar inland transportation activities and ensuring effective coordination for delivery of MCS, depot solutions and any other L&S activities in compliance with Maersk standard procedures.
Responsibilities:Coordinate with Procurement about rates contracting.
Diligence checks on vendors.Managing and Onboarding new vendors.Requesting rates from Vendors for adhoc / add-ons operations in collaboration with procurement.Assist Procurement team during Tender Process.Coordinate Inland transportation planning and execution.Add all costs en-route to be paid to supplier for costs incurred/services requests.GR Work Order in METS upon completion of task and ensure Order deadline reflects reality.Ensure any issues to transfer to SAP is addressed & Attend to Month end related tasks (Accruals etc).Recon workorder to invoice received from depot.PO Creation and coordination with GSC on vendor assignement.Liaising and preparing transport plan with suppliers.Identify recuring service failure and process gaps in intermodal delivery and initiate steps to address root cause.Optimize experience by challenging business rules /limitations wherepossible.Evaluation of cases/issues capture voice of customer to ensure instant resolution takes place.Get understanding of the customers business when proposing viable solutions.Actively engage with customer experience and intermodal vendors for workable solutions and time resolutions.Ensure all intermodal related additional charges (after the fact) in intermodal systems are added and ensuring GCSS is updated for full cost recovery and customer notified accordingly.Meeting customers and gathering information from Commercial teams.Meeting vendors for operational planning / execution & site visits.Building the project and evaluation cost basis need of commercial teams.
Who we are looking for:From 3 years of experience in shipping or logistics.
Continuous improvement mindset, analytical thinking.Team collaboration ans stakeholder and vendor management.Good communication skills and clients relationship management skills.Forward thinking, high engagement and able working under pressure.Intermodal knowledge will be a plus.POSTULER

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