Maersk Line recruits 01 Customer Experience Counter Agent
Maersk Line
Algiers , Algeria
Transports et logistique
Customer experience counter Agent
AlgeriaAlgiers Customer ServiceLast application date: 23/8/2021
At Maersk we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people to make it happen.
As part of A.P. Moller Maersk, our employees can build careers on a set of strong values. Sealand Maersk Europe & Med serves the intra-European feeder and short sea market with presence in 60 countries in Europe and North Africa. We create a unique culture by empowering employees. We are trusted to make decisions and take initiatives and by combining international vision with genuine local knowledge.
We offerGlobal opportunities,.When you join Sealand Maersk Europe & Med ; you will find that the world is your workplace. You will work in a culturally diverse, stimulating environment, surrounded by new ideas. It means that you will be challenged in a fast paced and result driven environment, getting new experiences, be part of a winning team, have fun at work while striving to meet and exceed customer expectations with a high team spirit You will be reporting directly to the Customer Service Manager of Sealand Algeria
In this position you will have the opportunity to acquire skills and knowledge in the following areas:• Customer Service related systems.• Exposure to multinational environment/culture.• Room for growth and development.• Enhancing personal skills.• Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers’ expectations.• Teamwork, cross-functional management, & cross-cultural management.
Key responsibilities• Builds strong relationships with customers to gain an understanding of their business, deliver excellent customer service.• Execute all assigned tasks related to the counter efficiently and with responsibility.• Execute the back-office tasks efficiently and timely with willingness to provide support whenever needed.• The ability and ease to switch from a position to another (back office / counter) and task to another.• Be proactive in responding to daily emails & calls (external/ internal)• Cater to a great number of customers daily in a professional and smooth manner• Handle import and export shipments while processing all needed work• Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams• Have an upselling mindset and ensures all products and services are sold to the customer to maximise profitability.• Builds strong relationships with all stakeholders including offshore GSC teams. One Maersk mindset.• Is fully responsible for customer satisfaction and has experience with customer interaction• Has a full understanding of customers’ business drivers, needs and requirements• Handles incoming customer services queries, issues, and exception management• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values
We are looking for• Freshly graduated.• Fluent in written and spoken French, Arabic & English.• General Problem-Solving skills.• Energetic attitude and positive mindset and team oriented.• Drive and enthusiasm coupled with strong interpersonal skills.• Communication and negotiation skills.• Confident in decision making• Ability to work under pressure• Customer centric and oriented no matter the situation.POSTULER