Maersk Line recruits 01 Continuous Improvement Specialist
Maersk Line
Mombasa, Kenya
Transports et logistique
Continuous Improvement Specialist – Eastern Africa
KenyaMombasaLocalCustomer ServiceLast application date: 16/3/2021
Do you have knowledge and experience of end to end logistics? Are you driven by improving customer experience? Have you worked with continuous improvement projects?Then you might be the right candidate for the Continuous Improvement Specialist role, based in Mombasa. The focus is to drive continuous improvement and support performance management in the Area across Customer Experience (CX).
We offerAt Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!
Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!
An exciting career opportunity in an international, challenging business setting characterised by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognised and rewarded.
Key responsibilities• Delivery of Projects impacting Customer Experience.• Support CX teams with performance management tools.• Receiving and deploy new processes and initiatives.• Support CX to anchor and drive defined projects for Area Customer Experience across, Ocean and Logistics Services.• Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes.• Sustain CI deployment and maturity in the teams in coordination with Global Service Centre and Product owners.• Identity current process and/or CX Gaps and propose solutions to improve CX outcomes.• In conjunction with CX Managers, organize and deploy E-COM strategy in the area including the definition or target customers and delivery mechanisms (Workshops, Campaigns, etc)• Flag and drive actions on E-COM outliers and ensure actions are taken by respective CX teams.• Support CX teams with training and capability building across our E-COM offering.• Feed relevant stakeholders with requirements and feedback around our E-Solutions.
We are looking for• Bachelors Degree• At least 3 years of experience in continuous improvement role within logistics and services industry• Excellent understanding and focus on Customer Experience• Highly structured and analytical• Process improvement & Project Management skills• Understanding E2E Business Landscape and Operational Excellence / Lean experience is beneficial• Strong influencing skills• Result driven combined with the ability to achieve results through people• “Digital driven” with focus on customer solutions• Strong capabilities to articulate value of different E-SolutionsPOSTULER