CHB CUSTOMS AGENT

Cote d’Ivoire

Abidjan

Local

Supply Chain/Logistics Operations

Last application date: 29/10/2019

The Republic of Côte d’Ivoire is located in Western Africa, bordering on the south by the Atlantic Ocean. The population is estimated at 20 million with the capital city residing in Abidjan. The country is regarded as having a high level of religious freedom and diversity, with the predominant religion being Christianity, Muslim and animist.

Côte d’Ivoire boast lots of agricultural products like cocoa (1st worldwide producer), coffee, cotton, rubber, oil palm, cashew, and diverse natural resources natural gas, diamond, gold, timber, iron, etc. Côte d’Ivoire forms part of the Central Bank of West African States (of which it is the dominant economy), the West African Economic and Monetary Union and Economic Union of Central Africa (UEMOA) and the Organisation for the Harmonization of Business Law in Africa (OHADA).

The Côte d’Ivoire Cluster, which includes offices in Côte d’Ivoire, Sierra Leone, Liberia and Burkina Faso is a fast changing and dynamic collection of markets. With its head office in Abidjan, Maersk business has established a strong and expanding presence in the area with an expectation for continued growth and development in the future.

Maersk is looking to hire a CHB Customs Agent to Join our Team in Abidjan.

We offer

A challenging position in which providing an excellent commercial customer experience is the core priority. An opportunity to broaden your expertise if you have a background in either customer service or inside sales! You will learn The core of customer service for a shipping line: you will be exposed to all activities linked to customer service and learn to manage various internal stakeholder from operation to our global service center. To develop customers from a commercial point of view, discussing biz opportunities and potential new logistics. To be part of a newly redesigned team, with a good mix of experience and young talents

Key responsibilities

– Follow up of container stuffing.

– Follow-up of the files transmitted to the customs.

– Get the customs green light for each files transmitted.

– Follow up of the files from opening to delivery.

– Act as a key contact and build strong and sustainable relationship with customs authorities and relevant parties intervening in the process

– Ensure customer satisfaction through a positive customer experience and a smooth execution of the end to end shipment lifecycle;

– Prepare and submit weekly and monthly report to Management;

– Develop strong understanding of customers’ business drivers, needs and requirements.

We are looking for

– Has good knowledge of customs legislation

– Has Strong interpersonal and communication skills to manage customer networks as well as negotiation process

– Problem solving skills with a strong customer focus.

– Can build and maintain a strong network of customers.

– Successfully manages the negotiation process.

– A self-starter with sense of urgency and time management

– Acceptable English level and fluency in French