Afrique

Maersk Line recruits 01 Cargo Care Focal

Maersk Line recruits 01 Cargo Care Focal

Maersk Line

Cape Town, South Africa
Transports et logistique
Cargo Care Focal
South Africa
Cape Town
Local
ShippingOperations
Last application date: 30/9/2021
Cargo Care is at the heart of Maersk operations and focuses on ensuring customer centric, cost efficient and an operationally smooth flow of our customers cargo across the world on all vessels carrying Maersk Liner Business. We are looking for a dedicated, hard working team player to join our Cargo Execution Team in Cape Town.
We offer
-A job in at the very heart of Maersk operations in which you will be part of a driven operations team.
-You are in the center of the dynamic cargo operations for Maersk Liner Business and are one of a team of colleagues who on a daily basis drive a great customer experience by ensuring that cargo booked and planned on our vessels is actually loaded, discharged and delivered as per our promise to our customer.
-A key deliverable is to work together with internal and external stakeholders to drive down the Maersk operating cost for your ports.
-You pay a pivotal role in lifting the customer experience when shipping with Maersk by ensuring hassle free and smooth cargo operations in African ports and across the world.
-You work together with the Areas and customers to improve our product and product execution, which includes direct contact with our end customers.
Key responsibilities
-Oversee end-to-end processes and ensures quality output whilst meeting customer needs.
-Manage LOC deadlines towards commercial and operations teams as well as Terminals to ensure smooth cargo flow.
-You are a single point of contact with the Areas representing LOC with aim to improve customer experience and Maersk service delivery.
-Handles discharge and load activities in close cooperation with Cargo Execution 24/7, the GSC and the commercial teams in the countries.
-Responsible for transshipment cargo and need to drive optimization of the network at the lowest possible costs.
-Ensure all inter-terminal transfers are executed as planned.
-Manage all changes to discharge, load and transshipment cargo.
-Drives cost effectiveness in the cargo execution process.
-Pro-actively reduce waste such as ensuring no longstanding containers, re-nominations and cargo no-shows.
-Responsible for special cargo operation.
-Identify and suggest continuous improvement possibilities in our ways of working.
-Identify and ensure cost reduction.
We are looking for
-Our ideal candidate has significant experience in shipping operations or customer experience.
-You are obsessed with our customers and you want to ensure that we give them the best customer experience at all times.
-An individual with a strong level of ownership and accountability, with a visible sense of urgency, excellent communication skills and the ability to work in a very dynamic operations environment.
-You can advocate strongly for our customers with excellent stakeholder management skills.
-You have a mind-set focused on standardization and continuous improvement to deliver cost-efficient and smooth end-to-end service delivery to our customers.
-You have a strong learning and sharing attitude, who can work with time constraints and make decisions.
-You are a results oriented person and a team player.

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