Maersk Line Customer Service Agent – Supply Chain Management

Customer Service Agent -Supply Chain Management(SCM)

Ghana

Tema

Customer Service

Last application date: 13/3/2019

Are you passionate about turning an unhappy customer into a satisfied one in a Multinational company that grants you a global learning opportunity? We have an opportunity for you. We are looking for a Customer friendly person to manage the Supply Chain of our clients and keep them satisfied while getting exposure to a host of opportunities on a global scale.

We offer

• We offer you exciting opportunities to work with a variety of Supply Chain Management Customers at the mega-carrier company-Maersk.

• International and challenging working environment which enhance your capabilities

• Exposure to multinational environment/culture.

• Enhancing personal skills.

• Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers’ expectations.

• Team work, cross-functional management, & cross-cultural management.

• Successful candidate will also be exposed to new tools that enhance collaboration across the globe and an understanding of creating sustainable value for customers.

Key responsibilities

• Focus on the key customer service drivers: customer service mind-set; timely delivery cargo; proactive notification about the delivery status; exceptional management; efficient claim handling

• Communicating with origin, destination, clients, and client’s factories.

• Create and maintain client’s SOP, IOP (Internal Operating Procedures) and QRG (Quick Reference Guidance).

• Takes the initiative to understand the customers business into details to provide a tailor-made delivery solution that supports the customers production needs

We are looking for

• A first degree

• Must have a Customer Centric and Proactive Mindset

• Fluent in English both written and verbal communication. Proficiency in French will be an added advantage

• MS office – especially MS Excel, Word, Outlook and PowerPoint

• Good in problem solving skill with an open mind to go the extra mile.

• Must be able to accept changes and come up with agile solutions

• Able to work in teamwork & collaborative environment.

• SCM Business understanding

• Must be an effective time manager and work under little or no supervision

• Experience in Freight Forwarding or Supply Chain Management would be an added advantage