Crossover recrute un Customer Support Engineer (French)
Descriptif du poste
Do you enjoy working on complex technical problems? Do you have an eye for detail? If you are experienced in working with a wide variety of technologies, enjoy communicating technical solutions to customers, like being a part of a team and are a proactive problem solver – then this role is for you.
We are looking for dynamic software support engineers, fluent in French, to join our team of highly skilled support professionals. Aurea’s ambition is to be a radically different enterprise software company that empowers our people to challenge convention every step of the way in delivering success for our customers. You will work on cutting edge technology in a fast paced and constantly improving virtual support center of excellence.
Aurea enables global enterprises to create transformative experiences for their end customers across a range of industries including retail, travel & hospitality, insurance, energy, life sciences, and insurance. Aurea products enable companies to build, execute, monitor, and optimize the end-to-end customer journey across multiple channels and touch-points to maximize growth through a superior customer experience. Aurea serves over 2,000 customers worldwide.
Own and resolve customer issues for our broad customer base of fortune 500 companies
Support mission critical applications during in various time zones
Utilize your language skills
Reproduce issues from customers’ description of the problem and/or from the customers’ code snippet.
Read and interpret product log files.
Cross train on multiple technologies across different verticals
Troubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you.
Write a knowledge-based article for every new issue you resolve
Attention to detail in analysis and CRM updates.
Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.
Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed.
Log bugs with development team with clear and precise information, detailing the issue and how to reproduce.
Demonstrate an increasing level of customer care skills
Weekend on call coverage for production issues (once you’ve reached the appropriate experience level)
Total compensation is US$30,000/year.
Compétences et expérience souhaitées
Required Background and Experience:
Technical Skills & Experience
Fluent in French and English (Oral and written)
Degree in Computer Science
Database knowledge (ORACLE, MS SQL)
Experience with Operating Systems (Windows, AIX, Solaris, Linux)
Strong Java skills
Experience with troubleshooting Java applications
Experience with J2EE Application Servers
Must comply with our Data Security policy and provide their own computer
Problem solver who thinks outside the box
Self-starter who can work on own initiative
Likes working directly with Customers
Results driven – Customers success is always front and center
Thrive on working with complex and challenging technology
We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time – so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent in comparison to your peers.
Are you up for the challenge?