ACTED recruits 01 Monitoring and Evaluation Officer

ACTED

Since 1993, as an international non-governmental organization, ACTED has been committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential.

ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential.

We go the last mile: ACTED’s mission is to save lives and support people in meeting their needs in hard to reach areas. With a team of 4,600 national staff 400 international staff, ACTED is active in 37 countries and implements more than 500 projects a year reaching over 14 million beneficiaries.

ACTED Syria

Since 2012, ACTED has been implementing projects with vulnerable communities in Syria with a two-fold approach: ACTED provides life-saving support to vulnerable displaced persons, returnees, and host communities across Syria, through multi-sectorial rapid emergency services, and implements a wide range of resilience building interventions. Thus, ACTED has been able to strengthen its links with Syrian local communities and to develop an in-depth knowledge of local dynamics. A team of 900+ is currently working in Syria, with a coordination office in Amman.

You will be in charge of

1. Appraisal, Monitoring and Evaluation Systems

1.1. Technical and Systems Development

• Contribute to the development and updating of the country AME strategy, the consolidated AME work plan and AME frameworks for all ongoing projects;
• Ensure that AME findings are reflected and their recommendations are incorporated in future concept notes, proposals and implementation plans;
• Implement the AME policies and procedures as described in the ACTED AME standard guidelines and make sure that the tools are followed as applicable;
• Contribute to an effective roll-out of M&E collection and reporting systems to all staff and partners through training, site visits, manuals, and other technical support as needed.

1.2. AME Implementation and Management

• Develop the ToRs and mission plans and carry out assessments, monitoring and evaluations (baselines, mid-terms, endlines) as reflected in the ToR and mission plan;
• Develop and oversee the implementation of appropriate data collection and analysis instruments, methodologies (e.g. survey questionnaires, focus group discussions, key-informant interviews) and data/information dissemination/utilization plans;
• Closely supervise data collection activities and ensure that data collection teams are organized and resourced as needed, and that they deliver as per field mission plans and according to data quality standards;
• Maintain electronic and/or paper-based MIS systems for tracking and reporting all quantitative data and information including reporting on ACTED’s 16 global strategic program indicators;
• Analyze AME data and produce reports, factsheets with useful statistical analysis and presentation (charts, tables, histograms, box plots) as necessary in a timely manner;
• Measure and report on qualitative and quantitative input, process, output, outcome, impact, objective, and goal-level performance indicators for all projects;
• Provide data to the Project Development Team for use in preparation of reports to donors and other stakeholders, as required;
• Contribute to donor proposals and fundraising efforts (particularly logical-framework designs, formulation of SMART indicators and AME budgets) and reports;
• Provide AME related capacity building and awareness to implementing partners and other institutions supported by ACTED as appropriate;
• Represent ACTED in different forums on AME related issues when required.

2. Learning

• Contribute to proactive dissemination and use of knowledge gained through AME activities among Project Managers, Technical Coordinators and Project Development Manager/Officers;
• Contribute to organizing and facilitating learning events in order to capture best practices and lessons learnt when a project closes or as required;
• Document and share the lessons learnt and best practices on time and ensure that the knowledge gained contributes to the improvement of projects and influence the strategic development of future projects and activities;
• Support project implementation and improvement by providing timely information around project successes to be scaled up as well as challenges to allow ‘course correction’ throughout life of the program.

3. Beneficiary Complaints and Response Mechanism

3.1. Oversight of the Beneficiary CRM (only applicable in the absence of an AME Manager)

• Establish, implement and monitor the beneficiary Complaints and Response Mechanism (CRM) for the country mission in line with ACTED standard beneficiary CRM procedures;
• Ensure the effective functioning of the beneficiary CRM and that beneficiary complaints/feedback is adequately captured, analyzed, addressed and responded to in a timely manner and utilized by the program and coordination teams;
• Oversee the proper management of the project CRM central database;
• Build capacity and understanding among ACTED staff, partners and contractors on beneficiary accountability and CRM.

3.2. Contribution to the Beneficiary CRM

• Contributing to the implementation of the beneficiary Complaints and Response Mechanism (CRM) for the country mission in line with ACTED standard beneficiary CRM procedures;
• Contribute to the proper management of the project CRM central database;
• Build capacity and understanding among ACTED staff, partners and contractors on beneficiary accountability and CRM.

 4. AME Team Management

• Ensure that staff under the direct responsibility understand and are able to perform their roles and responsibilities;
• Manage AME Assistants, Monitors and Enumerators delineating their responsibilities and follow-up the work plans and day-to-day activities;
• Ensure a positive working environment and good team dynamics;
• Manage interpersonal conflicts among team members;
• Undertake regular appraisals of relevant staff;
• Identify the AME training needs of team members and discuss plans with the AME Manager for both internal and external trainings;
• Coach, train, and mentor AME Assistants, Monitors and Enumerators with the aim of strengthening their technical capacity, exchanging knowledge within the AME team;

5. Other

• Provide regular and timely updates on progress and challenges to supervisors and other team members;
• Participate in AME-related conferences and workshops when possible and stay up to date of best practices and new knowledge created in the field of AME;
• Perform any other related activities as assigned by immediate supervisor.

At least 1-2 years of professional experience in humanitarian and/or development organisations;

Experience with participatory appraisals and project cycle management encouraged.

Good organizational and communication skills with international and national staff and rural communities.

Flexibility and adaptability are essential, as well as the ability to plan, take initiative and work independently and under pressure

Excellent communication and drafting skills in English

Knowledge of the region an asset

Familiarity with basic office software programs

• Salary defined by the ACTED salary grid depending on education level, expertise, security level and experience
• Living allowance of 300 USD
• Lodging and food provided in the ACTED Guesthouse / or housing allowance (depending on the contract lenght and country of assignement)
• Flight tickets in and out + Visa taken in charge by ACTED
• Provision of medical and repatriation insurances