ICT Graduate Intern
Fixed term, Full-time
International Role – No – Only National applicants will be considered.
ICT Graduate Intern
Purpose of the position:
The function of the position of IT Graduate Intern (office support) is specifically for the provision of efficient IT and telecommunication solutions on a day-to-day basis to users.
-Operate an IT helpdesk for rendering prompt, professional and friendly assistance to users who report different ICT incidences and problems. To provide first-level IT Help-Desk Services to end-users.
-Provide first level hardware diagnosis and co-ordinate the operational aspects of hardware maintenance and servicing of all computer equipment.
-Install, maintain and upgrade computer equipment, software and peripherals in accordance with World Vision standards. This task includes ensuring that all computer software and antivirus applications are up-to-date.
-Assist in development of necessary in-house capacities for the efficient use of IT and telecommunication resources.
-Liaise with information systems team on the management and implementation of ICT Projects.
-Provide technical support to workshops and meetings onsite and off-site including preparation, installation and operation of equipment.
-Maintain inventory for all IT and Telecom equipment and provide regular updates to the ICT officer Customer Support.
-To offer basic IT support services to all users, while undertaking administrative tasks related to ICT.
-To provide in conjunction with the ICT Coordinator installation, configuration, servicing and maintenance of IT equipment and training of National Staff
-To maintain the IT Assets and Consumables database.
-Maintain the IT database; update the database whenever there is a change
-Provide first-level IT support services: troubleshooting and resolving end-users IT issues
-Participate in undertaking quarterly inventorying of IT equipment
-Regular Servicing and maintenance of ICT equipment, which will include: cleaning and blowing dust; anti-virus update and scanning
-Training National staff on computer basics and applications
-Ensuring that only authorized people can access the office network facilities
Qualifications: Education/Knowledge/Technical Skills and Experience
-Educational level required: University degree in computer Science, or equivalent plus Microsoft MCSE and / or Cisco CCNA Certification.
-Technical Training qualifications required: Microsoft MCSE or Cisco CCNA qualification
-Experience: Experience in computer systems (LAN, WAN TCP/IP connectivity, E-mail, application and user support domains)
-Experience in radio communication technologies (VHF, HF, etc..) and satellites
-Experience with ITIL processes
-Work environment: Office-based
-On call: When required.