World Food Programme recruits 01 Regional Business Transformation Officer
Job description
- Coordinate the implementation and operations of SCOPE/DAS solutions in the region, ensuring involvement of all relevant stakeholder units at CO, RB and HQ as required.
- Engage with CO management and colleagues to support in identifying requirements and the operational design, budgeting, planning and deployment of technology solutions and systems to support SCOPE/DAS in their given contexts, particularly with respect to cash-based transfers.
- Consolidate, analyze, and report on regional SCOPE/DAS operational information.
- Capture, document and analyze CO business requirements for DAS and either identify workable existing solutions or escalate to HQ for consideration and follow up.
- Test and analyze SCOPE/DAS solutions and document the match against business requirements for quality and accuracy.
- Elaborate digital solutions implementation plans in coordination with all needed parties and follow up on their implementations.
- Through the appropriate channels, support the efforts of technical teams on outstanding operational issues and changes relevant for the region.
- Support COs to conduct appropriate IT assessments in order to assist management in making informed SCOPE/DAS-related operational decisions.
- Deploy as needed to COs to support on-ground testing, roll-out and/or operations of SCOPE/DAS as required.
- Identify learning needs and support capacity building initiatives for SCOPE/DAS and new related functionalities, aimed at building solid digital assistance expertise amongst cross-functional colleagues in the region.
- Where relevant, support the COs in extending their operational support to partners for the use of WFP’s SCOPE/DAS.
- Support the management of change brought about by the use of technology in CO/Programme processes.
- Perform any other duties as required.
Job requirements
Education:
University degree in business management, computer science, telecommunications engineering or social sciences, or another degree with relevant work experience
Experience:
- At least three years of post-graduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis, design and development and/or complex systems implementations.
- Experience in client-facing roles in either technology implementation projects or in the planning, design and implementation of humanitarian or development programmes. Experience in collaborating with different humanitarian actors or different service providers to design and decide on payment mechanisms and instruments, and capacity building to coordinate the delivery of assistance in humanitarian contexts.
Knowledge & Skills:
- Knowledge of business analysis and project management methodologies. Knowledge of and hands-on experience in cash-based transfers (CBT) programming in humanitarian contexts is an asset; awareness of technologies used in the delivery of cash and vouchers in humanitarian contexts is an asset.
- Possession of a combination of broad business skills and IT experience including: General management skills in business and public sector contexts; Business analysis including creation and review of functional and non-functional business requirements for IT solutions. Project management. Requirements gathering.
- Ability to operate in distributed / decentralised teams, engage with and support partners; Ability to perform under pressure, to multi-task, to navigate through multiple priorities and conflicting requests; Ability to work independently through appropriate personal initiative and regular follow-ups; Capacity to work in difficult and insecure environments.
- Highly developed written and oral communication skills with the ability to influence and adapt communication styles to different situations and individuals; Very good client orientation; Collaborative hands-on team member and relationship-builder with a facilitative nature and strong business partnering skills towards colleagues and stakeholders; Resourceful; Detail-oriented; Ethics & Values.
Languages: ENGLISH and French is needed.
Deadline for application: 20 July 2022.
Postuler
