Staff Counsellor, Consultant
Area of expertise : Occupational health and wellness
Country : Ethiopia
Type of contract : Short term opportunities
Closing date : 06 November 2019, 21:59 GMT
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
Female applicants and qualified applicants from developing countries are especially encouraged to apply
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. WFP Ethiopia Country Office operations are extremely complex in nature with high reputational risks, the challenges of working in difficult conditions to bring much needed food and support to our recipients while inherently rewarding, can place a great deal of pressure and stress on WFP staff.
As a part of a multidisciplinary team under the Staff Wellness Division, the Staff Counselling Unit is committed to the promotion of psychological and physical health in the broadest sense so staff can continue to function at high levels in order to meet the mandate of the organization. We do this by identifying and addressing psychological risk factors in the workplace, and through the provision of counselling services to staff members and their dependents.
Therefore, WFP Ethiopia Country Office, Addis Ababa is looking for a highly qualified Staff Counsellor to provide efficient and effective psychological counselling to staff requiring support related to work-place difficulties or personal issues. A large emphasis is placed on extensive engagement with staff and promotion of staff well-being.
STANDARD MINIMUM QUALIFICATIONS
Advanced university degree (Doctorate, Masters or equivalent) in Clinical or Counselling Psychology, Psychiatry or demonstrably equivalent studies from a recognized institution. The candidate must hold active licensure/registration as a mental health professional with a recognized governing association and be a member of that organization in good standing. Additional training or certification in a broad range of related fields, such as alcohol/substance abuse, resilience, cross-cultural communication, conflict resolution, mediation, trauma etc. will be an advantage.
Minimum six (6) years of progressively responsible professional post graduate experience relevant to the field is required. Experience either working in a hardship location or providing counselling services to staff working under very difficult and insecure environments is an asset.
Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish and Portuguese.
KEY ACCOUNTABILITIES & RESPONSIBILITIES (not all-inclusive)
A key requirement of the position will be the ability to summarize data and trends to develop programs and policies that are designed to support staff. Frequent travel is required to support the field offices, at times on short notice based on operational needs, and at times to remote and difficult locations to provide support to staff.
Under the direct supervision of the Country Director Ethiopia Country Office, the Staff Counsellor will be responsible for the following duties:
• Provide empirically supported and culturally sensitive counselling services to WFP staff and if requested their dependents; this may include case management and referrals to other resources as required;
• Provide pre and post deployment briefings to staff being deployed to emergency or hardship duty stations;
• Based on data trends and requests from other divisions/units/offices develop and provide a range of trainings and programs including but not limited to team building, resilience, harassment, and cross-cultural sensitivity to improve morale, health, and team dynamics;
• As part of a multidisciplinary team work closely with individuals and teams to address psychological risks at the individual, unit and organizational level;
• When requested work closely with managers/supervisors towards improving the working atmosphere in their units;
• Provide counselling services to individuals and/or groups during emergencies; provide services in a timely and sensitive manner to staff and dependents after critical incidents, and ensure follow up support for staff and dependents following critical events;
• Support and maintain the WFP Peer Support Volunteer Network (PSV) through training and supervision; disseminate training materials and related protocols;
• Identify and liaise with high quality local and regional mental health resources that can be used for referrals or in times of crisis;
• In the best interests of staff members and the organization work in a collegial and professional manner with all units in the Staff Wellness Division to insure continuity of care;
• Work as a part of a team to insure divisional priorities are implemented consistent with the yearly divisional work plan and the Wellness Division Strategic Plan;
• Develop and participate in multidisciplinary programmes in the Staff Wellness Division as well as Regional and Country Offices;
• Be proactive in building partnerships with but not limited to HR and security that support staff within the agency and also with other agencies or relevant organizations;
• Contribute to the development of policies and guidelines, as well as written and visual materials to increase awareness regarding important themes and topics related to Staff Wellness;
• Complete administrative duties such as maintain statistics on activities and completing reporting requirements as per the requirement in the Staff Wellness Division;
• Participate and collaborate in UNSSCG, CISMU activities and working groups;
• Maintain the highest ethical standards related to the provision of psychological services;
• Perform other duties as required.
OTHER SPECIFIC JOB REQUIREMENTS
• Broad knowledge of all facets of the field of counselling and ability to provide an environment in which others can talk confidentially and act without fear or repercussions within a climate of established trust.
• Excellent communication skills (oral, written and presentations) including the ability to defend and explain difficult issues and positions to staff at all levels.
• Ability to identify clients’ needs and suggest appropriate solutions.
• Ability to establish and maintain productive partnerships with clients.
• Ability to contribute to the strategic vision of the Wellness division based on trends identified using a population health model.
• An excellent team player and value working with a multidisciplinary and cross-culturally diverse team.
• Very good working knowledge of technology tools such as PowerPoint, Excel and Word.
• Ability to operate effectively, establish and maintain effective working relationships in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.
• Conflict resolution and mediation skills
4Ps CORE ORGANISATIONAL CAPABILITIES
• Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
• Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
• Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
• Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.
• Look for ways to strengthen people’s skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
• Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
• Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
• Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).
• Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
• Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
• Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
• Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.
• Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.
• Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships.
• Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations.
• Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.
TERMS AND CONDITIONS
JOB TITLE: Staff Counsellor
TYPE OF CONTRACT: Consultant L1
UNIT/DIVISION: Staff Wellness
DUTY STATION (City, Country): Addis Ababa, Ethiopia
REPORTING LINE: Country Director;
DURATION: 11 Months
DEADLINE FOR APPLICATIONS : 6TH NOVEMBER 2019
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.