Recrutements au Sénégal

Wave Sénégal recrute 01 Superviseur des Comptes Marchands

Wave Sénégal recrute 01 Superviseur des Comptes Marchands

We’re looking for a Merchant Account Supervisor who’s resourceful, determined, tenacious, diligent and excited about getting things done. You’ll be responsible for managing the roll-out of merchant products and supervising merchant activities throughout our field locations as we rapidly scale our business in Senegal.

In this role, you’ll:

  • Support the merchant strategy in specific locations within Senegal and ensure activities align with quarterly objectives
  • Support in growing our operational activities – figuring out how we grow our merchant customer base day after day
  • Support in hiring, training and managing merchant team members

Tasks include:

  • Onboarding merchants and ensuring they understand how to use the product
  • Monitoring merchants portfolio and performances
  • Contacting and visiting merchants regularly and especially when their volume of activity drops
  • Processing merchants settlements and requests
  • Talking to users — interview people about their needs and problems with regards to payment merchant and financial services
  • Increasing update of the merchant product by Wave users
  • Ensuring quality service for all users of Wave’s merchant product
  • Reporting bugs detected to engineers
  • Working closely with New accounts, Product, Growth, Support and Agent Management teams for merchant
  • Coordinating with Marketing team the implementation of promotions, events and BTL activities at merchants
  • Working on flexible hours, on weekends, evenings, and statutory holidays if required
  • Writing daily notes about activities

Key details

  • Location is within Senegal, region varies
  • Work authorization in Senegal required
  • This is a permanent contract with 2 months probation
  • Fluent in French and Wolof
  • Strong oral and written skills
  • Previous experience conducting field-related merchant activities, including acquiring and onboarding merchants
  • Previous experience supporting customer
  • Proficiency with computer & android phones

You might be a good fit if you

  • Are proficient in English
  • Have a strong knowledge of merchant ecosystem
  • Demonstrate tenacity and a willingness to go the distance to get something done
  • Are comfortable defaulting to over-communication and overreaching when it comes to coordination
  • Are excessively detail oriented and seek to achieve excellence in everything you do
  • Are client-oriented and have strong organizational and interpersonal skills
  • Are a diplomatic speaker
  • Have team work spirit
  • Are self-motivating with a focus on self-improvement

Pour postuler à ce poste veuillez visiter www.wave.com.

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