Wave Senegal recrute 01 Super Agent Manager

Super Agent Manager
• CDD
• CDI
• Lieu : Dakar, Sénégal
• Publiée le 18 décembre 2019
• Secteur d’Activités : Management – Gestion de Projet

Wave Senegal
Wave Senegal hiring a Super Agent Manager.

The problem: In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

How we’re solving it: We’re building financial services to work as they should: no account fees, instantly available and accepted everywhere. In places where electricity, water and roads don’t always function, we’re creating financial infrastructure that « just works. » In fall 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Our goal is to make Africa the first cashless continent, starting with Senegal. That’s where you come in..

How you’ll help us achieve it
We’re looking for a Super Agent Manager who’s resourceful and excited about getting things done. Super agents are mobile agents who transport cash from one place to another (Cash in transit). You’ll be responsible for managing our national team of super agents as we rapidly scale our business in Senegal.

In this role, you’ll:
• Supervise super agents under your management and manage their day to day activities
• Properly onboard super agents by providing corresponding material and appropriate training with best practices
• Report any risk related issues on the field to your supervisor and to the treasury team
• Properly monitor super agent performance on a daily basis in order to detect any wrongdoings
• Prepare weekly/monthly report on super agents’ performance
• Conduct field research for the treasury team
• Interview and recruit super agents in liaison with HR team
• Assist the super agents to ensure requested job is completed by providing the adequate support needed
• Updating and informing super agents in due time with any new information
• Ad-hoc tasks requested by your supervisor or Cash Manager.

Key details
• Location: Dakar, Senegal
• Work authorization in Senegal required

Requirements
• Language: Strong proficiency in English and French
• Previous Experience: Has already led/managed a team. Preferably an experience in cash movements/cash-in-transit
• Education: Equivalent of a Bachelor Degree

You might be a good fit if you
• Have managed successful teams to achieve ambitious goals
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth
• Demonstrate tenacity and a willingness to go the distance to get something done
• Adjust quickly to changing priorities and conditions and cope effectively with complexity and change
• Are analytical in your approach to problems
• Are excessively detail oriented and seek to achieve excellence in everything you do
• Enjoy studying google spreadsheets in order to display digestible data
• Have developed processes and trainings with minimal guidance and have implemented them in the field

bonus points if you
• Have extensive experience in Cash in Transit

How to apply
If interested, please apply by submitting a resume and a cover letter describing your interest in Wave and the role here. Applications will be reviewed on a rolling basis.
Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Wave is a place where everyone can thrive. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up everyday.