Wave recruits 01 SN Agent Training Administrator

Wave recruits 01 SN Agent Training Administrator



Description de l’offre SN Agent Training Administrator Wave Mobile Money Dakar, Dakar, Sénégal • Temps plein · Premier emploi Our mission We’re making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d’Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that’s where you come in…. How you’ll help us achieve it We’re looking for an Agent Training Administrator to support our training function. You will be responsible for communicating with Agents and vendors and assisting the trainers with the reservation of training rooms, with the dispatching of goodies… In this role, you should combine a strong attention to detail with an ability to multi-task and work under pressure. You should also be a reliable problem-solver with strong project management skills. Your goal will be to ensure that most agents participate in our training and that the training runs smoothly. You’ll be working from the support office. In this role, you’ll; • Call and invite agents to in-region training organized by the trainers. • Maintain training records (e.g. trainee lists, schedules, attendance sheets). • Book training rooms and ensure they’re properly set up. • Prepare and disseminate material (e.g. instructional notes, feedback forms). • Act as a point-of-contact for vendors and participants. • Handle and respond to daily agent training requests. • Organize daily agents training based on request and observation. • Develop creative and innovative approaches to present training programs to agents. • Handle accounts receivable and ensure invoices are paid. • Submit reports on training activities and results daily and Weekly. • Write daily/Weekly notes. Key details • Location: You’ll work from our office in Dakar and may travel to field locations. • Work authorization in Senegal. • Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months • We pay 100% of your health care insurance premium cost for yourself and your dependents • We support working parents – we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work • We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment • Airtime reimbursement • Free food and a beautiful office space Requirements • Proven experience as a Training Administrator, HR Assistant, or similar role. • Experience in project management. • Proficient in MS Office; working knowledge of databases and Learning Management Systems (LMS) is a plus. • Excellent organizational and multitasking ability. • Outstanding communication skills. • Strong attention to detail. • BSc/BA in Business, Psychology, or a related field. • Fluent in French and English. • Great Excel working knowledge. • Previous experience with Agent Network. You might be a good fit if you • You have the ability to discern priority tasks. • You are patient and empathetic. • You are excited to conduct online training and assessments. • You are able to adapt. • You are rigorous, autonomous, methodical, and with an eye for detail. Our team • We have a rapidly growing in-country team in Senegal, Côte D’Ivoire, Mali, Benin and Uganda, plus remote team members spread across the world. We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. • We foster autonomy for our employees. You’ll own your own projects at every stage, from understanding the problem to monitoring your solution in production. • We’re backed by world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator and Partech Africa. How to apply Fill out the form below, and upload a resume plus a cover letter, both written in English, describing your interest in Wave and the role. We review applications on a rolling basis. Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
COMMENT POSTULER ? How to apply Fill out the form below, and upload a resume plus a cover letter, both written in English, describing your interest in Wave and the role. We review applications on a rolling basis. https://www.wave.com/en/careers/job/4351326004/index.html?gh_jid=4351326004&gh_src=95f33dd64us