Wave recruits 01 Integrations Support Team Lead

Wave recruits 01 Integrations Support Team Lead



Description de l’offre Integrations Support Team Lead Wave Mobile Money Dakar, Dakar, Sénégal • Temps plein · Confirmé Our mission We’re making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d’Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that’s where you come in…. How you’ll help us achieve it The integration team’s mission is to integrate all the Bill pay our users want as soon as possible in the apps (Customer, agent, business) and maintain them. In detail, we should keep payments as reliable/available as possible, make sure that our business accounts are funded, build a good relationship with our partners. We’re looking for an integrations Support Team Lead based in Senegal who is resourceful, determined, tenacious, diligent, excited about getting things done. You’ll be responsible for handling our operations. The position reports to the Product Manager/ Integrations Support Regional Leader (Director). In this role, you will help : • Running a team that spans functional & technical areas, and a whole region (Franco or Anglo).- Tracks short and long term indicators and results within the area • Managing a team of integration support team group leads and do regular 1 on 1s and team meetings • Inspiring and empowering all teammates under your responsibility • Helping teammates/reports to perform to the best of their abilities and achieve ambitious goals • Tracking short and long term indicators and results within the Integration support team • Mentoring others in writing, communication, and leadership skills • Maintaining a very high standard on metrics and analytics for the operations • Contributing to company-wide standards, such as playbooks, WIP, Postmorterns, hiring and performance evaluation • Owning not only the operations but business success (revenue, profit, cost savings goals) • Can reliably predict how technically challenging a product will be and expose it within the team • Being able to align peer teams such as compliance, support, risk, finance, treasury, bizdev as needed to achieve success Key details • Location: You’ll work from our office in Dakar. • This is a permanent position. • Work authorization in Senegal • Our salaries are competitive and calculated using a transparent formula. We run performance reviews once a year and award bonuses to strong performers who have been with the company for more than 6 months. • We pay 100% of your health care insurance premium cost for yourself and your dependents. • We support working parents – we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work. • We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment • Airtime reimbursement. • Free food and beautiful office space. Requirements • Fluency in English and local languages (Wolof) • At least two year’s experience in a comparable position (Customer Service, Back Office) • At least two year’s experience as a team lead in a Customer Service / Back Office • A bachelor degree in IT or a related discipline • Strong organizational and time management skills • Strong technical knowledge & sense of prioritization You might be a good fit if you • Love solving problems for our awesome customers • Worked in a Bank / Financial institute / Telcos • Have managed successful teams to achieve ambitious goals • Have relationships and has an established network of contacts to help achieve business goals • Adjust quickly to changing priorities and conditions and cope effectively with complexity and change • Are Able to point out innovative and impactful strategies. • Are Able to build and manage a talented team with deep technical knowledge • Are excessively detail-oriented and seek to achieve excellence in everything you do • Have mobile wallet or money transfer background • Oversee a team that prioritizes well, produces high-quality work and exhibits a strong sense of ownership for outcomes. • Regularly design and implement sustainable, successful processes that we can roll out across geographies • Are Able to understand, recommend and implement solutions to complex problems, including ones that only fall partially within the team’s scope Our team • We have a rapidly growing in-country team in Senegal, Côte D’Ivoire, Mali, Benin and Uganda, plus remote team members spread across the world. We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most. • We foster autonomy for our employees. You’ll own your own projects at every stage, from understanding the problem to monitoring your solution in production. • We’re backed by world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator and Partech Africa. How to apply Fill out the form below, and upload a resume plus a cover letter, both written in English, describing your interest in Wave and the role. We review applications on a rolling basis. Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
COMMENT POSTULER ? How to apply Fill out the form below, and upload a resume plus a cover letter, both written in English, describing your interest in Wave and the role. We review applications on a rolling basis. https://www.wave.com/en/careers/job/4348370004/index.html?gh_jid=4348370004&gh_src=fbc4d0264us