Wasoko recrute 01 Business Operations Manager
About Us
Wasoko (“people of the market” in Swahili) is transforming communities across Africa by revolutionizing access to essential goods and services. We are East Africa’s biggest digitized retail distribution platform powered by our own in-house logistics network. Tens of thousands of informal retailers across seven countries (Kenya, Tanzania, Rwanda, Uganda, Ivory Coast, Senegal and Zambia) use Wasoko to order everyday essential goods and receive working capital financing.
The informal retailers of Africa today are the primary if not the only channel used by consumers to purchase essential goods worth over $600 billion per year. The fragmented infrastructure across large land mass, distributed but diverse population and rather a smaller basket size spend does not yet lend themselves to big basket retail or mass consumer eCommerce. Instead, the informal retail ecosystem is THE channel for building the plumbing for digital and consumer
commerce across Africa.
This is Wasoko’s opportunity. Wasoko with its brand, scale and logistics network is best positioned to build the technology-leveraged rails to serve the 1+ billion African consumers through informal retailers. We are building a digital-first operating system for informal retailers, initially focusing on B2B distribution but quickly incorporating other tools and services to help communities across Africa get more for less.
Location: Dakar, Senegal
About the Role
This is a role for the go-getters and problem solvers who are not afraid to wear multiple hats and get things done.
In this role, you are in charge of bridging the gap between strategic goals and direction set by the business and proper operational execution on the ground. You will be responsible for ensuring continuous alignment and cross-functional coordination to define and meet country/region business objectives.
On a day-to-day basis, you will work closely with a multidisciplinary team (customer growth, logistics, buying and merchandising, marketing, merchant services, product & tech) to ensure efficient operational execution to achieve our purpose of making communities across Africa get more for less.
Your key responsibilities will be:
- Identifying issues and blockers affecting performance of business operations and develop recommendations and insights for executive leadership
- Working with operational departments to define ambitious strategic goals and identify strategic and operational issues affecting business performance
- Leading and coordinating country/region operational teams (customer growth, logistics, buying and merchandising, marketing, merchant services, product & tech) in setting ambitious quarterly and monthly business plans aligned with global strategic business goals
- Develop, monitor and lead execution of operational plans and initiatives to translate strategy into business results
- Preparing weekly/monthly business review, generating actionable insights and recommendations to fix operational roadblocks
- Ensuring country/region business priorities are in sync with global strategic roadmaps (business & product / tech)
- Ensure proper transition to BAU once strategic initiatives are completed and have delivered results
- Navigating the global and local organizations structure to make things move
- Promoting a culture of excellence, collaboration and accountability
About you
Qualifications
- Stellar strategic and critical thinking skills
- Data-driven and analytical skills (Advanced level in Excel / Google Sheets / SQL)
- Strong written and verbal communication skills (including to C-level executives)
- Proven track record of collaborating across departments and all levels of leadership
- Professional proficiency in French
Preferred qualifications
- MBA or other advanced degree
- Prior significant experience in consulting / IB / PEC or experience developing and implementing executive level strategy recommendations
- Prior experience in e-commerce and/or retail
- Prior relevant work experience in Cote d’Ivoire and/or Senegal
Pour postuler à cette offre, veuillez cliquer sur le lien suivant : wasoko.breezy.hr.