UNOPS recruits 01 ICT Senior Assistant

ICT Senior Assistant

Job categories:IT

Vacancy code:VA/2021/B5312/20964

Department/office:AFR, ETMCO, Sudan

Duty station:Khartoum, Sudan

Contract type:Local ICA Support

Contract level:LICA-5

Duration:one Year

Deadline date: 06-Oct-2021

Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.

 Functional Responsibilities

Functional Responsibilities

Summary of Key Functions:

Implementation of ICT and operational strategies

ICT management and administration

Network administration

Telecommunications and web management services

Support to knowledge building and knowledge sharing

  Ensures implementation of ICT and operational strategies, focusing on achievement of the following results:

 Full compliance of ICT activities with UNOPS rules, regulations, policies and strategies.

Contribution to the office’s ICT business processes mapping and to the elaboration of internal Standard Operating Procedures (SOPs) in ICT, in consultation with the direct supervisor and office management.

 Ensures efficient and effective ICT management and administration, focusing on achievement of the following results: .

Maintenance of inventory of all computer, telecommunication equipment, I/O devices and software existent in the office ensuring compliance with registration and upgrades.

Interaction with HQ and ICT staff from other UN agencies in the area to share and exchange information and expertise on applications and tools.

Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.

Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.

Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.

Supervision of information and communication services of the Sudan Office.

Advice on project implementation on all activities involving ICT.

Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from ICT Development staff as required.

Liaison with UNOPS Headquarters, Decentralized Offices and project offices to determine hardware and software requirements.

Acting as UNOPS’ liaison with the local UN partner agencies on issues relating to UNOPS ICT.

Advice on procurement processes related to hardware and software and establishment and maintenance of a roster of potential suppliers.

Active networking with clients on how to address and improve mutually common areas of concern.

 Ensures efficient network administration, focusing on achievement of the following results:

Maintenance of the Local Area Network (LAN) and Wide Area Network (WAN) systems to ensure that Network Operating Systems support databases, documents, resources and data files.

Installation, upgrading and maintenance of LAN/WAN systems, including applications used in the system.

Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.

Trouble-shooting and monitoring of network problems. Proper security to the LAN by stringent management of the Firewall. Ensure that the UNOPS desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.

Response to user needs and questions regarding network access.

Maintenance of up-to-date parameters of information for the network clients and electronic mail.

Maintenance of measures in place for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.

Maintenance of video conference applications and PBX operations.

 Ensures efficient and functioning telecommunications system and web management services, focusing on achievement of the following results:

Proactive maintenance on telecom systems to avoid disruption of service.

Performance of minor repairs on hardware equipment, as required.

Receipt, testing and installation of telecommunications hardware.

Support for the maintenance of the Sudan Office website and Intranet page.

 Provides support to knowledge building and knowledge sharing, focusing on achievement of the following results:

 Staff training and support on hardware familiarization and maintenance; software applications, file management/maintenance and LAN/WAN systems;

Advice to management, clients and colleagues on subject matter expertise

 Performs any other duties as assigned by the Operations Manager

Impact of Results

The key results have an impact on the execution of the ICT management in the Sudan Office in terms of quality and accuracy of work completed. Timely updating and implementation of software/hardware, punctual and accurate information, and client-oriented approach enhances UNOPS capability as an efficient and first-class service provider.

 Education/Experience/Language requirements

Education  Secondary education required, Diploma or University Degree, pref…

 Competencies

Treats all individuals with respect; responds sensitively to differences and enc…

 Functional competencies

Knowledge Management and Learning Shares knowledge and experience …

Contract type, level and duration – Internship

Contract type:Local Individual Contract Contract level: L- ICA 5 Contract durati…

 Additional Considerations

Please note that the closing date is midnight Copenhagen time Applications …

Background Information – UNOPS

UNOPS supports the successful implementation of its partners’ peacebuildin…

 Background Information – Sudan

Sudan The UNOPS Sudan office is based in Khartoum and works closely with the Go…