Soudan

UNOPS recruits 01 Call Centre Supervisor

UNOPS recruits 01 Call Centre Supervisor (Roster)

UNOPS

Khartoum, Sudan

Call Centre Supervisor (Roster)
Job categories: CommunicationsVacancy code: VA/2021/B5312/21660Departmen: officeAFR, ETMCO, SudanDuty station: Khartoum, SudanContract type: Local ICA SupportContract level: LICA-7Duration:Open-ended subject to organizational requirements, availability of funds and/or to satisfactory performanceDeadline date: 05-May-2021
Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement.
 Background Information – Job-specificSudan is in the grip of a humanitarian crisis fueled by years of economic sanctions, chronic underdevelopment, conflict and natural disasters. The country has seen an overall increase in the number of people in need of humanitarian assistance from 5.4 million people in 2015 to 9.3 million in 2020. Nearly 2 million people remain internally displaced, following decades of conflict. The majority are living in camps and settlements where conditions remain dire, and the root causes that led to their displacement remain unaddressed. Further, the country hosts more than a million refugees, providing safety and services, with host communities sharing their meagre resources. Some 6.2 million people are in need of emergency food assistance, and more than 2.7 million children suffer from acute malnutrition. Disease outbreaks, malnutrition, food insecurity, and climatic shocks, continue to affect the lives of Sudanese people. With fewer resources, people adopt negative coping mechanisms, exposing them to more protection risks—particularly gender-based violence and increasing school dropout and child labor.

Against this backdrop, the United Nations proposes a joint initiative between multiple UN agencies and partners, called Salaam Sudan, to ensure the vulnerable people have a platform to voice their concerns and receive critical information and support in times of need. Salaam Sudan will be a toll-free hotline center to enhance efficient and effective coordination of UN and partner agencies, funds, and programmes, and NGOs operating in Sudan. Under the leadership of the Government of Sudan (GoS), Salaam Sudan will collect and circulate information on the urgent and emerging priorities of affected populations, enhancing access to assistance, and linking callers to established protection referrals mechanisms. It will be an integrated call centre, based within the Humanitarian Aid Commission of the Ministry of Labour and Social Affairs (MoLSA), and serve as a single point of contact to provide information about assistance available throughout the country, and to register feedback and complaints about the support provided.
 Functional ResponsibilitiesUNOPS is seeking a national Supervisor to be responsible for the day-to-day runn…

Education/Experience/Language requirementsBachelor in political science, international relations, journalism, management, …
CompetenciesTreats all individuals with respect; responds sensitively to differences and enc…

 Contract type, level and durationContract type: ICA Contract level: Local ICA Support 7 Contract duration: O…

 Additional ConsiderationsPlease note that the closing date is midnight Copenhagen time Applications …

 Background Information – SudanSudan The UNOPS Sudan office is based in Khartoum and works closely with the Go…

 Background Information – UNOPSUNOPS is an operational arm of the United Nations, supporting the successful imp…

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