UNICEF recruits 01 ICT/innovation Officer
ICT/innovation Officer, NOA, Tunis, Tunisie#106726
Job Number: 520229 | Vacancy Link
Locations: Middle East and North Africa: Tunisia
Work Type : Fixed Term Appointment
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
For every child, Innovation
How can you make a difference?
For 70 years, UNICEF endeavor to improve the lives of children and their families. Working with and for children through adolescence and into adulthood requires a global presence whose goal is to produce results and monitor their effects. UNICEF also lobbies and partners with leaders, thinkers and policy makers to help all children realize their rights—especially the most disadvantaged.
The position of ICT Officer will manage the ICT function in Tunis country office and provide technical advice to program sections and partners on use of technology to achieve results for children.
The ICT officer reports to Operations Manager in Tunis Country Office. ICT Officer will provide technical, operational and procedural support and end-user services in the implementation and support of information management (systems, procedures and activities) of Country office; and support the provision of innovative ICT solutions and services in the delivery of programmatic results.
Summary of key functions/accountabilities:
Summary of the key functions, accountabilities and related duties or tasks include:
1. Enable continuous operation of LIGHT Office ICT infrastructure and access to ICT services and solutions
2. Provide help, support and assist with capacity building and knowledge management for UNICEF staff, and partners where relevant;
3. Support operational and administrative tasks;
4. Provide technical assistance and guidance on Technology driven solutions for program delivery.
1. Enable continuous operation of LIGHT Office ICT infrastructure and access to ICT services and solutions:
1.1. Ensure physical and logical security and safety of ICT environment and infrastructure;
1.2. Operate ICT infrastructure –environment, hardware, network and telecommunications;
1.3. Assist in the management of contracts for ICT for services and products;
1.4. Implement corporate solutions, services and keep systems and applications up and running;
1.5. Manage changes and apply upgrades, security updates and patches
1.6. Escalate compliance exceptions (proactive) and deviations (reactive).
1.7. Conduct or supervise the provision of preventive and corrective maintenance;
1.8. Manage emergency telecommunication operations and equipment;
1.9. Manage ICT disaster recovery plans in coordination with the LIGHT service Centre Admins.
1.10. Monitor, assess and verify the use of ICT resources to ensure compliance;
2. Provide help, support and assist with capacity building and knowledge management for UNICEF staff, and partners where relevant:
2.1. Provide technical and operational support to end-users;
2.2. Manage escalated ICT incidents or problems to GSSC/ICTD;
2.3. Disseminate ICT-related communication materials from NYHQ, GSSC or regional office;
2.4. Prepare and circulate internal ICT-related communications –emails, manuals, newsletters, flyers, best practices, FAQs…
2.5. Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services, including with partners, where relevant;
2.6. Share local experience and lessons learned with regional office, GSSC, ICTD for the collective benefit;
2.7. Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff/partners competencies;
2.8. Assist in the facilitation of project management methodologies trainings and support the application by staff, counterparts and implementing partners;
2.9. Support opportunities to improve productivity, efficiency and effectiveness.
2.10. Participate in-person or remotely in country, regional or global events, discussions setting the future of ICT evolution to achieve UNICEF mission;
2.11. Stay abreast of ICT trends, developments and best practices through professional development –journals, training and certification.
3. Support operational and administrative tasks:
3.1. Support the office business continuity plans development and ensure the inclusion of ICT inputs and perspective;
3.2. Monitor risks and threats to ICT environment or infrastructure. Take appropriate action and inform management;
3.3. Confirm the compliance with the host government regulatory requirements vis-à-vis the Basic Cooperation Agreement (BCA), i.e., data collection of sensitive information or personally identifiable information (PII), telecommunications licenses, use of specialized equipment, such as HF/VHF radios, high-gain antennae, satellite phones, VSATs, VOIP, etc.
3.4. Participate in inter-agency events, meetings or discussions to present UNICEF ICT interests, priorities and position;
3.5. Act as ICT focal point for Emergency preparedness, Delivering as One, One UN or other initiatives;
3.6. Work closely with Administration and Finance on budget, billing certification, inventory and asset management;
3.7. Support Supply and program staff to establish local LTAs for ICT-related program contracts for services and products;
3.8. Assist in providing information for reports, reviews or audits;
3.9. Prepare ICT related inputs for Country office program, planning and budgeting exercises – CPD, CPAP, IBR, MTR, AWP, etc.
3.10. Liaise with regional office, GSSC and ITSS to keep abreast of new initiatives and opportunities to innovate and modernize office operations and to contribute to the collective ICT evolution.
4. Provide technical assistance and guidance on Technology driven solutions for program delivery:
4.1. Spearhead approved innovation initiatives and work closely with program staff to facilitate proper implementation;
4.2. Assist country office to identify and assess new T4D initiatives, or new phases of on-going initiatives, with immediate potential to improve UNICEF programming;
4.3. Identify T4D solutions with potential to scale across the region.
4.4. Support technical and operational knowledge transfer to program staff, implementing partners and beneficiaries;
4.5. Support counterparts and implementing partners to build capacity and nurture independence;
4.6. Assist in the selection of training providers and the development of training materials;
4.7. Collaborate with C4D and use their advocacy, outreach and dissemination tools for better utilization of technology to advance the delivery of results;
4.8. Provide oversight of providers and third-parties of ICT-related services and products to program;
Impact of result:
The ICT function supports UNICEF mission and strategic plan by enabling program and operational effectiveness and efficiency through innovation, partnerships and providing innovative ICT solutions and services to deliver results for children in a timely, secure and safe manner.
With regards to the performance of the incumbent, any failures not properly addressed or corrected will have high operational and damaging impact to UNICEF office as a whole. The absence or lack of a sound management of the ICT functions will affect UNICEF’s ability to support local counterparts and implementing partners and potentially affect UNICEF ICT globally and possibly have legal or financial repercussions affecting UNICEF’s brand and reputation.
To qualify as an advocate for every child you will have…
A University degree in computer science, software engineering, information technology management, business administration or related social science field is required.
A minimum of one year of professional experience in information technology management and business operations in a large international organization and/or corporation is required. Experience in a UN organization is an asset.
Fluency in French and English is required. Knowledge of Arab is an asset.
For every Child, you demonstrate…
UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.
The technical competencies required for this post are,
Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security; Web applications development; Software Engineering and Programming.
View our competency framework at http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf
UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
Remarks:
Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.
Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
Closing Date Wed Mar 13 2019 23:55:00 GMT+0100 (Afr. centrale Ouest)