Description

– Diagnoses and completes less complex repairs to engines at the customer’s site.
– Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
– Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
– Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
– Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
– Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Identifies additional service opportunities with customer.

Completes training in line with skill and business requirements.

Maintains service vehicle and tools for cleanliness and proper operation.

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Skill Level A

Level I Technician plus:

Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision

Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line

Familiar with basic warranty/policy terms

Capable of developing collaborative working relationships Able to identify opportunities for work process improvements

Can resolve common technical problems

Skill Level B

Skill Level A plus:

Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

Ability to identify and up sell further service and repair opportunities

Education, Licenses, Certifications

Apprentice Trained Engine Technician (Preferred)

Full qualification as Electrical System (BTS/DUT or equivalent to Bachelor Degree in Electricals)

Locally valid driving permit and ability to drive

Experience

Basic level field service work experience

Intermediate level knowledge of and/or experience with engine products

Customer service experience

Ability to communicate in English and French

Must possess valid driver’s licence and should have at least 2 years driving experience