Tata Communications recruits 01 Sr. Engineer – Managed Services Operations – TX
Job description – Transmission Domain
- Good knowledge in Alarm monitoring for optical domain with multi-vendor experience
- Basic knowledge on Provisioning in SDH/SONET/DWDM/OTN Transport Network
- Should have previous experience in NOC/Provisioning & basic troubleshooting experience
- Coordination with Other Licensed Operators for Planned Outages / Migrations
- Pro-actively monitor the alarms, raising the tickets and coordinating with the concerned team to restore the fault
- Able to adapt quickly to new systems, technologies and processes
- Ability to work unsupervised, be a team player under pressure and should be delivering best in class service in line with the organization standards
- Should have excellent communication skills in English – Verbal & Oral
Broad outline of the Role
- Monitors and maintains platforms. Provides back end support for customer requests. Reports/escalates issues to the supervisor and coordinates with internal teams.Generates various kinds of reports related to capacity planning, error reports,etc.Has some previous work experience to allow them to apply their knowledge efficiently and work productively with broad instruction.
- Regularly participates in projects or activities as a contributing team member. Assists supervisor to identify important issues or risks and providing feedback for improvement/changes in methods & teachniques. Seeks the approriate level of guidance and advice to ensure delivery of quality outcomes.
- Operational role which is responsible for delivering results that have direct impact on the achievement of results within the job area. Conducts activities such as preliminary research, analytics and documentation.
- Works under direct supervision
- Actively acquires more skills, techniques, operating practices, knowledge of abstract concepts in order to progress towards full in the field of specialisation.
- Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges problems within their field of specialisation.
Job requirements
- Education : BTech or Diploma
- Experience : 2-5 years in operations
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