Electrical Field Service Technician in Dakar, Senegal
Electrical Field Service Technician

Description

Diagnoses and completes less complex repairs to engines at the customer’s site.

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Identifies additional service opportunities with customer.

Completes training in line with skill and business requirements.

Maintains service vehicle and tools for cleanliness and proper operation.

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills and Experience Required:

At least 5 years post trade experience as an Electrical & Generator Knowledge

Extensive Cummins Product knowledge

Troubleshooting skills

Ability to complete repairs without supervision

Good administration skills

Heavy Duty driver’s license would be an advantage

Field Service work experience

Customer service (Good Knowledge on Diesel Engine is an advantage)

Must have good working knowledge of English and French (written and oral)

Education, Licenses, Certifications

BTS/DUT or equivalent to Bachelor degree in Electricals

Full qualification as Electrical System

Locally valid driving permit and able to drive

Ability to communicate in English and French – Verbal and written communication;Ability to drive and must possess valid Driving License