Recrutements au Sénégal

Une structure de la place recrute 01 Boutique Supervisor à Thies

Une structure de la place recrute 01 Boutique Supervisor à Thies
Localisation Thies / Sénégal
Expiration 27 Mai 2017
Description de l’offre

To assist the Boutique Manager in developing and managing the team so that they can achieve sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s spirit and heritage.


Sales Guiding and managing boutique team to develop strong sales turnover for the Store in accordance with the store strategy:

Supervise staff to meet the turnover targets set by the Store Manager through their maximum efforts
Achieve Key performance indicators defined by the Store Manager Staff Management

Assist the Boutique Manager in establishing and maintaining good staff relations in order to generate high level of morale
Assist the Boutique Manager in training and developing staff effectively to their job role in order to meet the Maison’s standards and requirements
Communicate Company & Brand policies and management instructions to staff in the most objective and effective manner

Ensure adequate manpower and support to cover the shop floor operations at all times Client Management Satisfying customers:
Be an alternative point of contact for any escalation of customer service matters
Welcome & handle the clients in the respect of Maison’s standards (In the Store, on the phone or by mail or during events)
Advise, convince & ensure that each sales is handled accordingly Building a long term relationship with the client:

Ensure the prospection and the follow-up of new clients (local and international)
Be force of proposal to develop client actions (phone, mailing, etc.)

Customer Service SAV:

Take care of each case according the Maison’s standards
Follow up on each case and communicate to the Store Manager each problem Product/ Merchandise/Inventory Management
Responsible for and ensure the proper and accurate management of stock
Reception & transfer
Take part on inventory management

Look after the merchandising (products are correctly emphasized according to the Store priorities, cleanliness, prices, etc.) Shop Maintenance
Maintain high standards of store housekeeping in the boutique
Assist the Boutique Manager for maintenance of fixtures, furniture, furnishing within the boutique and inform Boutique Manager about any major maintenance work required.

Ensure that boutique is in adherence to work place safety, fire and health regulations as set out by the Company. Reporting
Assist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc) Other

Participate actively to Store meeting organized by the Store Manager (provide feed-back, propose new ideas / actions)
Participate to the training given and consult all documents at disposal allowing a better understanding of the brand, products and new collections
Remain informed on the business through magazines and regular store checks of the competitors
Handle any other ad hoc activities
Coordonnées de l’offre
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